At the bottom of most Dell web pages is a contact for unresolved issues. That will get you to people who should fix every issue. rcfrgf
Are there any shortcuts or easy ways to get anything done with Dell support.
Case being, I bought a Dell XPS 435T that was delivered today. 1st thing I noticed was on of the optical drive doors was broken. 2nd the other drive wouldn't even come out. This was minor and didn't bother me that much.
I then tried to start the computer to get it set up and it quits right after the Dell splash screen and that's a far as it goes.
I have been on the phone and online chat for the past 8 hours, done every test they asked me to do and still nothing. They don't seem to have a clue.
One lady said I had to send it back to Dell for repair at my expense? I have the 3+1 warranty with next day on site repair, so I am confused.
This is my first Dell so I don't know what to expect from them.
Any advise would be very much appreciated.
Wayne

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