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Resolved Question

Adobe Reader won't install...

Sep 24, 2011 5:35AM PDT

I keep getting "the feature you are trying to use is on a network resource that is unavailable. Click OK to try again or ener an alternate path to a folder containing the installation package 'AdbeRdr1010_en_US.msi' in the box below.

Discussion is locked

aimstergal has chosen the best answer to their question. View answer

Best Answer

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Re: Adobe reader won't install
Sep 24, 2011 5:42AM PDT

What happens if you go and search for that installation package 'AdbeRdr1010_en_US.msi' on your hard disk?

If you can't get it to work, simply install another reader. Many members here use the one from www.foxitsoftware.com. Be sure to uncheck then checkbox that ask you to install the ask toolbar (unless, of course, that's something you want).

Kees

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(NT) Nothing happens...it can't find it. :(
Sep 24, 2011 2:15PM PDT
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Tried It This Way...
Sep 26, 2011 5:00AM PDT
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Thank you!
Sep 27, 2011 1:03PM PDT

It worked. Thank you so much!

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I tried the above link: "adbeRdr1010_en_US.msi not found"
Nov 4, 2011 2:45AM PDT

I was getting a sharing conflict between Adobe Illus 10 and Adobe Rdr 10. Files I created in Illus 10 could not be deleted or renamed because "another program is using file". I removed Adobe Rdr 10 (or tried to) using Windows "add/remove..." It didn't work because the above mentioned file is missing. I deleted all references to Adobe Acrobat 10 from registry. Registry shows Adobe Acrobat 6 (came with comuter) plus Acrobat 9.1 & 9.4, but they are inoperative. Can't remove anything. I've tried installing Acrobat 9 from Adobe PS Elements 8 disk, but get msg: "a newer version already installed". Nothing works. I've restored computer to earlier time before yesterday's attempted removals. I tried "safe mode" uninstall. Nothing works. Trying to work with Adobe help is brain damage! They want money.

Runnning W XP Pro sp3.

Any suggestions?

grollands38

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Months passed and it can move.
Nov 4, 2011 2:49AM PDT

You might have to ask if folk know where it moved to or start your own new discussion.

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Windows Install Cleanup works!
Nov 5, 2011 1:22AM PDT

By following links from other sources as well as this one, I was able to locate the cleanup file, downloaded it and carefully selected only Adobe Reader to be removed. I had v. 6 (came with the computer) plus versions 8 and two versions of 9 installed,,,a total of over 300 megs that absolutely would not be removed using the normal methods. And each time I responded to an upgrade offer from Adobe, I thought the upgrade process was removing older versions. Not so! Trying to get help from Adobe was brain damage and required money.

The above program is no longer supported or offered by MicroSoft, but can be had elsewhere on the web. I checked it for malware and viruses before running the install.exe. It removed the offending software with no apparent residual problems. I downloaded Foxit PDF reader and couldn't be happier with the result. And I no longer have the "sharing conflict" issues which started this search in the first place.

I used AVG Free antivirus for a number of years and recently learned of Avira from a computer tech. I removed AVG and have been using Avira (smaller footprint) for about a year. The Windows Install Cleanup program found residual files from AVG and I cleaned those out too.

Hope this helps others with similar problems with Adobe Acrobat Reader issues.

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6 MONTHS I HAVE BEEN TRYING TO DO THIS!
Aug 28, 2012 3:35PM PDT

I have been trying to install this for 6 months! I have done it on every other computer before and would have to revert to my iphone to open items and then print them on my wireless printer! This seriously installed it in less than 5 minutes! I have no clue what the difference is but it worked! Thank you.

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Look for Adobe ARM and remove that first
Aug 28, 2012 8:49PM PDT

Get rid of all instances of Adobe reader as well as ARM. Install the latest version fresh and get it from the Adobe site only.

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There's An Updated Version Available
Aug 29, 2012 3:22AM PDT
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Adobe will not instal
Aug 13, 2014 4:03AM PDT

Thanks for your help Grif, working fine now. John Portugal.

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Updated Version Of Adobe Reader Now Available
Aug 14, 2014 4:27AM PDT
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Answer
Hi,
Aug 20, 2014 8:35PM PDT

You will need to run as administrator. I'd also recommend restarting your computer and then trying the reinstall again. Make sure you are installing directly from Adobe.

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Be sure to check those dates
Aug 20, 2014 10:52PM PDT

Be sure to check those dates. I know most of us have probably been caught out responding to a really old thread a couple of times because something happens to bump the thread to the top, but this thread is several years old. If you have to check the old thread warning box, that should be a good clue to check how old the majority of replies are. After around 3+ years, it's probably safe to assume the OP isn't coming back.