Why not make a new form the proven old way again, and put that on the site?
Could it be that somehow (quite mysterious) an old version of the form in the customers Temporary Internet Files interferes? Give the new form another name (and change the link to it). It's easy to check, I think: let the customer clean the TIF and try again.
Hope this helps.
Kees
I maintain a web site for my employer and have several pdf forms posted on the site that I've made interactive (users can open the files, fill in the required info, print and mail to us). Recently, one of the forms was revised and the person who manages them scanned and converted it to a pdf; sent it to me and I posted it without making it interactive (I usually have the forms in Word format then convert them to pdf and create fillable text boxes, etc. with Adobe Acrobat software--the converted Word files are smaller in size than scanned conversions which results in a shorter download time). We're getting reports from users who've accessed the old form and now state that the fillable boxes from that form are overlaying on the new form--this would be fine; but the layout of the new form has totally changed. I don't know what to tell them and need advice soon because the complaints are increasing.

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