Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Adobe Illustrator CS cannot use templates or tool Help

by ktheaker Mar 2, 2005 3:57AM PST

My computer is p4 1500 MHz
Motherboard ECS P4S5mg/GL+
Memory 1 gig

I installed Adobe Illustrator CS from a boxed gift I recieved from a family member that had visited China on a vacation. The writing on the outside of the box was mostly chinese. I had to cut and paste the files to my hard drive and remove the chinese writing from the installation folder name.It installed fine but I can not use any of the templates tools etc.The error message i get when clicking on templates for example is C:Program Files\Adobe\Illustrator CS\Templates\Stationery\Stationery 3 note Envelope.ait" is an unknown format Can anyone help me with this? This was legally purchased software with a ser. # included in the box.
Thanks Kt.

Discussion is locked

5 Posts
- Collapse + Expand Details
- Collapse -
Ktheaker, Chinese Language Version...?
by Grif Thomas Former Forum moderator Mar 2, 2005 7:55AM PST

If that's the case, then there are a number of problems that may occur when attempting to run a foreign language program version on an English language Windows computer. Have you contacted Adobe to see if they are compatible?

Hope this helps.

Grif

- Collapse -
Thanks I will do that
by ktheaker Mar 2, 2005 8:11AM PST

But if that were the case would the program still install? There are chinese files on the disc but there are also english files on the disc. Just curious.I will go to adobe, and thanks for your advice
ktheaker

- Collapse -
(NT) (NT) Yes, It Might Install OK, But Not Work Correctly After
by Grif Thomas Former Forum moderator Mar 3, 2005 12:03AM PST
- Collapse -
so how did you resolve the problem
by ronr8256 Feb 25, 2006 1:20AM PST

I have the same problem. Did you resolve it?

- Collapse -
Even an English version might do this.
by chuckieu Feb 25, 2006 2:17AM PST

I have a friend who is a long time Mac using graphic artist who has mentioned this. Apparently, Adobe products
MUST be installed from original disc only. Drag and Drop, or Cut and Paste will not work. chuck

Back to Computer Help forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info