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Adjusting Picture on UN55C6900

by rjlun55c6900 / October 2, 2010 2:27 AM PDT

The picture often seems to be washed out looking, with with splotches on peoples faces. No matter what I try I can't fix it. Does anyone have any suggestions? How do I get deeper colors with normal appearing faces on this TV?

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Adjusting Picture on UN55C6900
by Samsung_HD_Tech Samsung staff / October 4, 2010 9:31 AM PDT

rjlun55c6900,

I'm sorry to hear that you're having a hard time adjusting the picture.

Are they colors and maybe what could be described as pixelation that don't belong there?

Also, have you tried the HDTV Picture Settings forum to see if others who might own your set have posted their best settings?

http://forums.cnet.com/hdtv-picture-settings-forum/

--HDTech

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UN55C6900
by rjlun55c6900 / October 4, 2010 2:19 PM PDT

No, it is not pixelation. It is a washed out look, like a photograph that has been overeposed. It seems to improve when I turn down the contrast, but that seems to detract from other positive parts of the picture. I tried the settings in the forum, but they did not solve the problem. I'm starting to think that this is a function of the LED TV and there is nothing I can do to fix it. If so, that is a big disappointment. I just want the faces to look like normal looking faces. My prior DLP Samsung HDTV didn't have this problem.

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UN55C6900 -
by Samsung_HD_Tech Samsung staff / October 4, 2010 6:24 PM PDT
In reply to: UN55C6900

rjlun55c6900,

I might recommend having the unit inspected by a technician. It's quite possible that you're still under warranty, and a repair may allow you to fix the issue.

If you'd like to try that route, you can reach the Samsung customer service center at 800-SAMSUNG or fill out the online service request form here:

http://www.samsung.com/us/support/service/request

--HDTech

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rjlun55c6900
by rjlun55c6900 / October 11, 2010 1:06 PM PDT
In reply to: UN55C6900 -

Well I reset the picture to the factory settings and it looks much better. So I am a bit embarrassed but my tinkering with the picture must have been what caused it to look bad. Thanks for your response.

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rjlun55c6900
by Samsung_HD_Tech Samsung staff / October 12, 2010 9:04 AM PDT
In reply to: rjlun55c6900

rjlun55c6900,

I'm a bit embarrassed I didn't think to advise resetting the TV.

Glad to hear it improved.

--HDTech

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