Question

Adding Ram

I purchased a Dell Inspiron 17R i7 4500 CPU @1.8ghz 2.4ghz 8GB Ram 32bit operating system x64 based processor computer. My question is why was 8GB Ram installed at the factory when only 4GB I am told is available and why does it show only 2.40GB is usable. Originally it came with Windows 8 then upgraded to 8.1 then upgraded to 10 Home. I purchase direct from Dell in November 2014. I know I'm late getting into the game, but I am not a computer wiz so sometimes I am running behind.


Thanks...

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Answer
Re: RAM

A 32 bit OS only shows 4 GB max. Upgrade to a 64 bit OS, and you'll see 8 GB, assuming that is what is installed.

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Ram

I have tried using the Media Creation Tool and my computer says it cannot rum on this computer, no error messages just says it cannot run.

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Ask a friend to make that USB stick. And GOOD NEWS EVERYONE

As a test I took a laptop which had the digital license for W10 and wanted to test if that license worked for 32 and 64 bit versions. It turns out that Microsoft as this point doesn't check for the 32 or 64 bit version for the license. Just for Windows Home, Pro or other.

Post was last edited on July 24, 2018 11:30 AM PDT

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Answer
OS

What makes you think you have a 32 bit OS?

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Ram

Because that what Settings/System/About tells me it is.

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Bios

What does the bios show for installed ram?

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Ram

Shows 8192MB or 8GB

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OK

So you have 8GB of ram installed.

You have a 32 bit version of w10.

You have a x64 based cpu.

The w10 install usb stick won't function.

As mentioned have someone else make a stick and see if that functions.

If not contact dell and inquire about getting factory restore media for your machine.

Be specific that you want the 64 bit flavor.

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Answer
Well you can't upgrade from a 32 bit OS to 64 bit

You have to do a clean install of the 64 bit OS. One thing about OEM Windows is 32 and 64 bit are sold separately while WIndows retail includes 32 and 64 bit. So you can only upgrade FOR FREE to Windows 10 32 bit. You would have to purchase 64 bit since I'm assuming you have an OEM computer.

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