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add/remove box

by ndolared / November 15, 2008 8:24 PM PST

When I open my add and remove box it freezes and so does the computer

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That's not good.
by Kees Bakker / November 15, 2008 8:26 PM PST
In reply to: add/remove box

First thing to try: boot into Safe Mode (keep pressing f8 while Windows is loading, then choose Safe Mode) and see what happens then if you try it.


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add and remove
by ndolared / November 15, 2008 9:54 PM PST
In reply to: That's not good.

Yes that works thank you, but does that mean i have to open in safe mode every time or is there a way to cure the problem with a few clicks in the registry.

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If it freezes in normal mode ...
by Kees Bakker / November 15, 2008 10:00 PM PST
In reply to: add and remove

and doesn't freeze in safe mode, that means that the registry (that part) isn't corrupt. The most probable cause then is that something running in the background intercepts the call. Could very well be some virus or trojan. It's unlikely, anyway, that it's some regular program, because practically nobody has this problem.

The thing to do next: clean your system of all malware!


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by ndolared / November 16, 2008 12:55 AM PST

Thanks again,I'll try cleaning and let you know.

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by ndolared / November 16, 2008 9:06 PM PST
In reply to: add/remove

Have downloaded numerous spy/virus programmes tried microsofts anti-virus programmes and my laptop is still freezing up, even files I opened yesterday now seem to be corrupt.
I'm thinking the only way to cure this is to do a complete reinstall, having never tried one before I shall cross my fingers, my legs and anything else I can find.

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