Browsers, E-mail, & Web Apps forum

Question

Add ons disabled

by riversd / October 4, 2012 7:35 AM PDT

All of a sudden the add-ons and toolbars are disabled and I cannot enable them. I click on the enable button but nothing happens. I use IE9 and Windows 7. What happened? Did I do something wrong?

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Clarification Request
Just checking
by R. Proffitt Forum moderator / October 4, 2012 7:41 AM PDT
In reply to: Add ons disabled
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No luck
by riversd / October 4, 2012 8:28 AM PDT
In reply to: Just checking

Tried that and I use Norton not McAfee. McAfee caused all kinds of problems on our computers. I have searched Microsoft help sites and used their fix program.

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And other accounts on the PC? New account?
by R. Proffitt Forum moderator / October 4, 2012 8:29 AM PDT
In reply to: No luck

I hope you can reveal more.

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answering
by riversd / October 4, 2012 10:17 AM PDT

I am the only one that uses this computer and the only account. It worked just fine until earlier today. I had a difficult time going from one web site to another and then when I reopened the browser this is what I got. I thank you for any and all help.

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At least this is easy to try.
by R. Proffitt Forum moderator / October 4, 2012 11:00 AM PDT
In reply to: answering

Try a new user account. If you forgot how, here's a tutorial.
http://www.howtogeek.com/howto/5261/beginner-geek-add-a-new-user-account-in-windows-7/

Make it an Admin account and if no one told you, you should always have a spare Admin capable account. Why? Because if anything happens and your lone account doesn't work, you can use the other account to re-gain access.

There's ONE MORE THING. On my machine, a browser I use requires me to "run as administrator" after some updates. Yes, that's a bug but I know about it.
Bob

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Thanks for help
by riversd / October 4, 2012 12:39 PM PDT

I finally uninstalled the explorer 9 and then re-downloaded and things seem to be working. Thanks for all your help and advice. I intend to keep these sites available just in case.

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