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Adaware Critical Object Found

by vickieingle / October 5, 2006 9:52 AM PDT

Operating System is XP Home Edition. When I run Adaware A Critical Object is found that shuts the system down. I do not know how to remove this critical object so I can scan the rest of the computer. Could someone please help me. Thanks!

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A Little More Info Needed I'm Afraid. Do You Get as Far as..
by tobeach / October 5, 2006 3:15 PM PDT

the list showing what the object is? The exact name & path to the item would be most helpful.
Can you tell it to ignore (temporarily)? Does it just hit the object and crash (can you describe what happens in "Crash? Freezes? Computer re-boots? You have to reboot manually?)?
What other scanners/background guards do you have running? Please be careful to SPELL the programs' names/versions/update dates EXACTLY(in case you've got a malware look/sound alike program).
Do you other scanners scan successfully (AV/Spybot or)?
You could also try booting to "Safe Mode" (by constantly tapping the F8 key at top of keyboard immediately after pushing start button/ arrow key to select mode/& press Enter key). This will prevent many problems from starting to run and may, when you run AdawareSE in safe mode, allow it to remove/quarantine the offender.
Please try this & post back with info & result. Happy

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A Little More Info
by vickieingle / October 5, 2006 10:05 PM PDT

I can run AVG. I tried running in safe mode the same thing happened. When I run the Adaware scan and the critical object appears the scan runs for about 5-10 more seconds and then the computer automatically reboots itself.

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In addition to Tobeach's advice
by eddie11013 / October 6, 2006 12:01 AM PDT
In reply to: A Little More Info
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Infected Files
by vickieingle / October 6, 2006 5:37 AM PDT

I ran the free virus scans like you suggested and they found 38 infected files and 4 viruses. It deleted 37 infected files but it nothing to the viruses. Any suggestions?

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Making progress, Vickieingle
by eddie11013 / October 6, 2006 6:24 AM PDT
In reply to: Infected Files

One would have thought that the previous scans would have found and eliminated everything, but there are more free tools that one can try. First suggestion however, would be to go into start/control panel/add & remove programs and look to see if you see any suspicious programs installed there. You can type the name into Google to check. If you find anything, uninstall and then proceed. If not sure post back before you proceed. Unfortunately, sometimes when we have problems, we install stuff that we think will fix it and the ?new? stuff causes more problems that it solves.

After this step, you can try the following two free online scans to see if ?they? can resolve the issue: Kaspersky http://usa.kaspersky.com/services/free-virus-scanner.php and Panda http://www.pandasoftware.com/

If you still have problems, I would suggest you write down the ?names? of the virus?s and post back. There are usually some specific steps that can be taken, if we know the names of these bugs.

Good luck,
Eddie

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Viruses Found
by vickieingle / October 7, 2006 4:52 AM PDT

These scans seem to locate the viruses (4 of them) but I will have to purchase the programs to clean the viruses off the computer. Does that sound correct?

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Time to be cautious...
by glenn30 / October 7, 2006 5:07 AM PDT
In reply to: Viruses Found

Looks like a come-on to sell software... be on guard! If they find something and give a name Google it for information and a free fix. If no name is given I would ignore their find! This is a common tactic for selling software... so you may have no virus. A bit underhanded to say the least.

HTH

Glenn

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You better scan with an on-line scan
by Marianna Schmudlach / October 7, 2006 5:15 AM PDT
In reply to: Viruses Found

like Housecall:

Please run the Housecall online virus scan located at:
http://housecall.trendmicro.com/housecall/start_corp.asp
Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer.

You also could:

First download AVG Anti-Spyware from HERE and save that file to your desktop.

After the installation, a free 30-day trial version containing all the extensions of the full version will be activated. At the end of the trial, these extensions will be deactivated and the program will turn into a feature-limited freeware version.

Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.

Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".

Under "Reports"
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found".

Close AVG Anti-spyware, do NOT run a scan just yet, we will shortly.

Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.

IMPORTANT: Do not open any other windows or programs while AVG Anti-spyware is scanning, it may interfere with the scanning proccess:
Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.

Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.

Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions".

Close AVG Anti-Spyware and reboot your system back into Normal Mode.

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That is the Kind of Behavior I Consider as "Rogue" & Would..
by tobeach / October 7, 2006 4:09 PM PDT
In reply to: Viruses Found

note down names of site/program and then remove if they are in your Control Panel Add/Delete Programs list. Certainally do NOT have anything further to do with them and send NO Payment! Add Link below to your "Favorites List" as it has a list of just such sites & programs to avoid.
http://www.spywarewarrior.com/rogue_anti-spyware.htm


Marianna has, further down, listed what I was going to suggest you do, including the same sites/programs so
print instructions to have on hand and Have a Go at it!
Point about System Restore points is still likely needed & CCleaner will help on an every day basis. Good Luck and post back with results or possible problems for further help! Grin

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You're Getting There !! Most Helpful if You WRITE....
by tobeach / October 6, 2006 3:52 PM PDT

down the Name of the virus, and the path shown for each (ex: C:\Windows\system volume\... or what is shown exactly.
This will tell us WHERE in your machine the problems are, leading us to how to remove them.
If you open up your AVG, then click on "Results at upper left then click on most recent date shown, you will see a long list of what was scanned. When you scroll down the list you'll see Virus (s) indicated and when you put your cursor over each (left side) you will see the path to write down. Look for "system volume"as this indicates that your system restore points are infected and will have to be deleted( done by turning off System Restore & when clean turn back on). To turn OFF go Start>all programs>Accessories>system tools>system restore and when it opens, click on Sys Rest Settings on left. There you'll at top see a box with "turn off system restore". Put check mark in box>click apply & OK & exit.To turn on do same but remove check mark in box.
You are using XP Home so there are several things we can do & use. Question or 2...
whose Java are you using? The one that came w/XP originally or have you added Sun Micro's Java?? You can tell by looking in your Control Panel and see if there is a "Coffee Cup" Icon showing.That belongs to Sun Java which you should have by now as the MS version is full of unpatched holes. Important to know this!
Which browsers are installed & used, IE or IE plus others(say Firefox or Opera or)?
I have reason to suspect your copy of Adaware SE may be corrupted by the infection. You may have to download a new copy & save to your My Docs folder for now(to have on hand for new install IF you didn't keep an original copy).
Please follow the post linked below and follow the instructions to download & install CCleaner. You're infected so you need to include the part about unchecking "Only delete...older than 48 hours" to remove those also. The link is
HERE
Please post back with Path & other info first so we'll know which order to do things in.
I expect we'll do another online scan or possibly install AVG Anti-spy (Ewido)(free trial) depending on info you supply re infections remaining.
Keep your spirits up, you're more than 1/2 way home!!
Good Luck!! Grin

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