Computer Help forum

Question

Adata NH03 Stopped showing up (HDD Malfunction)

Hi, everybody and thanks in advance!

So this happened to me recently, I turned on my pc and I wanted to go through my files and delete the useless stuff, but my external hard drive didn't show up.

I tried restarting my pc, check the cable connections, turn on/off... without success. The only option left was to get it out of the case and check it directly. It had a Seagate drive in it, since I have a Vorago HDD docking station, I used it but the drive didn't show up either so then I went to the disk management window and this is what it showed me.

http://i162.photobucket.com/albums/t271/Daichii_Album/Sin%20tiacutetulo.jpg

As you can see the drive does actually appear in the second half of the window, but it doesn't show up normally with the others. So it looks like it doesn't have a drive letter or path but when I right click for the options, the only ones that are available are "Change Drive letter and paths", "Format", "Delete Volume", "Properties" and "Help". I tried them all except "Format" and "Delete Volume" and this is what happens. (I'm sorry about the quality of the next images... I just took the pictures with my phone...)

http://i162.photobucket.com/albums/t271/Daichii_Album/WhatsApp%20Image%202017-09-24%20at%2023.06.46.jpeg

Obviously I did restart the window and then the computer, but the same thing keeps happening. Then I went to the seagate site and downloaded "SeaTools for Windows", used it and this is what it shows.

http://i162.photobucket.com/albums/t271/Daichii_Album/WhatsApp%20Image%202017-09-24%20at%2023.27.04.jpeg

http://i162.photobucket.com/albums/t271/Daichii_Album/WhatsApp%20Image%202017-09-24%20at%2023.28.34.jpeg

http://i162.photobucket.com/albums/t271/Daichii_Album/WhatsApp%20Image%202017-09-24%20at%2023.21.58.jpeg

It doesn't recognize the drive... the next step that I know is to connect the drive directly to the computer as a slave.. but I decided that before I continue doing things on my own, I should ask the experts... so, if you have any idea what is happening please do help me out. I really need the files in the drive since I have a lot of stuff from work in there...

I'm sorry if this is confusing or too long, I hope you can help me. Best regards.

Discussion is locked
You are posting a reply to: Adata NH03 Stopped showing up (HDD Malfunction)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Adata NH03 Stopped showing up (HDD Malfunction)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Did you buy this drive new, or a "refurb"?

In reply to: Adata NH03 Stopped showing up (HDD Malfunction)

It's looking like a failed drive, especially if it can't even read the firmware supplied info about the drive. Wow, reminds me of fake flash scams in that report, although that's a different problem. Seagate isn't know for it's quality for a while now.

https://www.backblaze.com/blog/hard-drive-reliability-q4-2015/

Collapse -
It was new

In reply to: Did you buy this drive new, or a "refurb"?

It's been with me for a year, but yeah it was new. I just hope I can get my files out somehow...

Collapse -
Hdd

In reply to: It was new

All Answers

Collapse -
Answer
As it has a Seagate in it.

In reply to: Adata NH03 Stopped showing up (HDD Malfunction)

I don't give this one much hope.

But there is some good news as you write "lot of stuff from work." Since it's from work you can get fresh copies from work and that will let you use your warranty to get a new drive.

-> https://www.amazon.com/ADATA-Nobility-External-Drive-ANH03-4TU3-CUKBK/dp/B00H8M6T2G seems to show the usual external drive.

To avoid this, you must treat drives as temporary. That is, a backup of what you can't lose is maintained.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.