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Adaptor plugged in but battery isnt charging up

by suli17 / October 9, 2011 9:27 AM PDT

A few weeks ago, I got a message on the battery icon saying 'plugged in, not charging' and after searching for a few solutions to resolve this issue, I attempted the Device Manager 'uninstall' battery and then search for the battery. But after I tried that, the message went away and now, whenever my adaptor is plugged in, it doesnt show up on the status or on the laptop and the battery status stays the same (60%), but when I take the charger out, the battery percentage starts decreasing. Also, on the battery status a few weeks ago, it showed up as '1178 hr 56 min (40%) remaining' and after 2 weeks it now shows '401 hr 38 min (10%) remaining'.

So the battery isnt charging up and the charging status is not showing up on the laptop.

Please help Sad

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by suli17 / October 9, 2011 9:37 AM PDT

The latop is a DELL INSPIRON 6400

Also forgot to mention that when I take the battery out, the laptop wont power on with just the charger plugged in

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Sorry to read this one.
by R. Proffitt Forum moderator / October 10, 2011 3:34 AM PDT
In reply to: Edit

Unless I find the charger is not the unit specified by Dell it invariably is a motherboard fault. Not cheap to fix.

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Battery and Charger
by suli17 / October 13, 2011 2:40 AM PDT

The battery and charger that I am using at the moment are replacement ones which are not Dell's.
I still have the original battery and when I insert that one the problem remains.

Any ideas?

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Keeping in mind the details so far.
by R. Proffitt Forum moderator / October 13, 2011 4:34 AM PDT
In reply to: Battery and Charger

We know because of the prior battery fires makers lock out non-maker parts in this area. So it means nothing if it doesn't work.

Then we have the old 300 cycle battery discussion to complete. I can't tell how old the battery is and while I read you tried the Windows trick, that does not apply to when the unit is shutdown. The battery would charge without the tricks if the parts are good.

It's all of 3 parts. Battery, wall unit, motherboard. Yes there are some connectors but we don't suspect those until about 4 years or if the unit is dinged up or they reveal it was dropped.

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by suli17 / October 15, 2011 8:29 AM PDT

This replacement battery is around a year old. Now my battery status shows '3%' remaining.
What shall I do?

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Could be proper. WHY?
by R. Proffitt Forum moderator / October 15, 2011 10:09 AM PDT
In reply to: Battery

Because batteries are 300 cycle rated for most. If you find an owner that uses the battery almost daily then you find them buying batteries almost every year.

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New Battery?
by suli17 / October 16, 2011 1:47 AM PDT
In reply to: Could be proper. WHY?

So do you reccomend I buy a new battery? The battery I was using has just finished and ive had to replace it with my old 'original' battery. There is '7%' left and decreasing.

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This is where the shop has the edge.
by R. Proffitt Forum moderator / October 16, 2011 3:41 AM PDT
In reply to: New Battery?

They will swap in a good battery and be able to tell if it's the battery or the other 2 parts. I can't diagnose it without that step.

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by suli17 / October 23, 2011 6:21 AM PDT

If it is a motherboard problem, how much are we looking at?

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Varies with make, model, country and prices for such.
by R. Proffitt Forum moderator / October 23, 2011 9:11 AM PDT
In reply to: Price?

I don't sell such things. I also don't use ebay for them since the office would not be able to warranty such. Last board came in at 1,200 US dollars.

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New Laptop?
by suli17 / October 23, 2011 10:00 AM PDT

I might as well buy a new laptop then Sad

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Check the power cord
by dholmes10 / November 8, 2011 12:37 PM PST

The problem could be the power cord. A friend of mine was
complaining her HP CQ60 wouldn't charge (says it's plugged in, not charging) unless she jiggled the plug
connection at the laptop. She thought it was the battery and ordered
another one but found it was still not charging correctly. I looked at
it and confirmed that the cord had one loose connection at the barrel

If it is the power cord you could purchase a new one or repair it like I did below:

The cord (for HP power supplies) can be fixed by slicing a concentric circle around the plug
about a 1/2 inch down from the rubber end and then peeling it off to
expose the two wires. I found one wire broken from the solder joint and
thus not getting a good connection. I drilled a small hole into the
metal barrel to make a better contact and then re-soldered the wire into
the hole. I then super glued the concentric section I sliced off and
then put a piece of 1/2" 2:1 heat shrink tubing ($1.25 on eBay) around
it and shrank it around the repair. It's fixed and due to the black heat
shrink tubing, you can barely tell it was repaired. Hope this helps!

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