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Ad-aware question

by IDOB / October 31, 2004 5:29 AM PST

win XP
Ad-aware 6..when first click on ad-aware icon get this message:
Error while loading the Ad-awear reference file.
a box to click....I click ok.
When opened there is a red warning: Reference file not found or corrupted.......and the Check for updates now box..I click this and am told there is a new references file available and do I want to download and install. I click ok. I get the message web update complete but shows only 5% loaded.
Now My question.... should I delete the entire program and go to the web site and download again or is ther a fix.
Thanks in advance.
Jo

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Re: Ad-aware question
by R. Proffitt Forum moderator / October 31, 2004 5:34 AM PST
In reply to: Ad-aware question

When I see this, I uninstall it, get the latest version and install it.

Bob

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Re: Ad-aware question
by Yew / October 31, 2004 6:13 AM PST
In reply to: Ad-aware question

I had that exact same problem at work the other day. I installed the latest version of AdAware and it went away.

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Re: Ad-aware question
by MarkFlax Forum moderator / October 31, 2004 6:25 AM PST
In reply to: Re: Ad-aware question

There's been major problems with Ad-Aware downloading updated reference files in the last few days. There''s a lot of commotion about it on the lavasoftusa.com forums. And I had the same problem earlier today.

Fortunately one of the helpers there, Jinglepop, Happy has the solution.

Like yewanchors and Bob says, it involves uninstalling your version of Ad-Aware, removing all traces, (by deleting the program folder), rebooting your computer, re-installing the software, rebooting again, then downloading the newest reference file manually and replacing the installed one with it.

His thread (or the thread where he detailed the solution) is here;

http://www.lavasoftsupport.com/index.php?showtopic=50251

This is the thread for Ad-Aware SE Personal Free. If you have any other versions, there are different threads, but I suspect the problem and solution is the same.


Mark

Note: To make myself clear, when I say deleting the program folder, I mean the folder that had Ad-Aware in it, "NOT" the Program Files folder on your hard disk.

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Re: Ad-aware question
by Yew / October 31, 2004 7:16 AM PST
In reply to: Re: Ad-aware question

I didn't have to get that drastic. I just installed over the old version and it worked like a charm.

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Re: Ad-aware question
by IDOB / October 31, 2004 1:19 PM PST
In reply to: Re: Ad-aware question

Thanks to all who responded.
I did as yewanchors said,...... downloaded and installed over the old version. The old version was recognized and I was ask about deleting it.
Everything went smoothly......but I am puzzled. I run Ad-aware every night...sometimes have one or two items but most of the time nothing!! Well, after installing this new version there was 108 items!!! Where did they come from??? I read through them and decided I could quarantine them all, we shall see!!!! I am hoping if I messed up I can reinstall from the quarantine list???? Oh woe is me....Thanks a bunch everyone.......goodnight......Jo

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Re: Ad-aware question
by roddy32 / October 31, 2004 9:19 PM PST
In reply to: Re: Ad-aware question

You did right IDOB by quarantining the new items. You'll probably find that they are OK to delete after a while but keeping them in quarantine for now is a good idea. It's perfectly normal to find new items with the SE version because it checks a lot more than version 6 did. It also wouldn't be a bad idea to install the VX2 Variant removal tool and run that occasionally too. You can get that also at Lavasoft, It's listed as an Add-on and installs into the add-on folder on Ad-Aware SE.

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Re: Ad-aware question
by swisse / October 31, 2004 2:07 PM PST
In reply to: Ad-aware question

I always do a manual download of the .ref files with wget.exe, which also needs libeay32.dll and ssleay32.dll to function properly, so I don't receive such messages.

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