Spyware, Viruses, & Security forum

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Ad-Aware 2007...Need Help Removing It

by kaetheone / March 16, 2008 2:17 AM PDT


I can't get Ad-Aware 2007 to start, and I can't get it off of my computer. Help!

When I tried to run it after supposedly updating the definitions, I got the message "error 1814" and was told to see if someone else was using the program (no). When I tried to uninstall it--by going through the control panel, by going through my computer's "all programs" AND by simply deleting the files from the C-drive, I was informed that I'd made "error 1921: Service 'Ad-Aware 2007 Service (awwservice)' could not be stopped. Verify you have sufficient privileges to stop system services."

Hellooooo! It's MY BLASTED COMPUTER. I should think that would give me privileges enough.

Anyway, speaking of my computer, it's a Gateway M Series something or other (6023GP), running windows XP Professional...and it's slowed down like crazy since this happened. If anybody can help me get this piece of malware off of my computer, it would be GREATLY appreciated!


PS...Ad-Aware SE was a jewel, but this new version is hideous.

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Have you tried using Safe Mode?
by glenn30 / March 16, 2008 3:18 AM PDT

That is all I can think of. You are right about this version... I managed to uninstall it... but it left the machine with a boot error message. After that Vista boots. One day I will find a way to stop the boot error message.

Good luck.


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What happens IF you try reinstalling
by Marianna Schmudlach / March 16, 2008 3:44 AM PDT

and then uninstall??

I just saw, you also posted at the Lavasoft forum. Hope you will get a solution soon !

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Hi, Marianna, Glenn
by kaetheone / March 16, 2008 6:04 AM PDT

Thanks for your suggestions...unfortunately, neither of them worked. Nor did going in through "services.msc" through command mode and disabling AWW2007. I just sent a flamer to the lavasoft forum, informing them that I'll be STRONGLY recommending to the people on my mailing list that they avoid downloading this thing at all costs...that is, unless they WANT to spend their next day or two trying to get their computers back up to snuff after they unsuspectingly try to download AAW2007's Updates.

For myself, I'll probably end up doing a disc recovery on my computer and reinstalling what I need, minus Ad-Aware. Since I'm now using it for business purposes, not merely as the word processor it originally was meant to be, I can't afford to blow off more time on this thing.

I mean, my word, I love to read--but I prefer not needing to do it between the time I click on a program, and the time it finally sees fit to come up!

Whatever in the world induced CNet to call this a good program?

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Update...Got Rid of Ad-Aware 2007 After All
by kaetheone / March 16, 2008 7:16 AM PDT
In reply to: Hi, Marianna, Glenn


For anybody who wants to remove AAW2007 from their computer and is finding that it won't let them do so through the usual channels (at least if you have XP Pro, and I assume XP Home), try this:

1.Go to your "Start Menu

2. Click "Run..." type in "services.msc," and click "OK"

3. A list should come up that shows all the programs (services) your computer is currently running. Choose the Ad-Aware (by whatever name it's called on the list), and right-click on it.

4. Click on "Properties"

5. Choose "Disable" on the Ad-Aware Service (as opposed to "Automatic" or "Manual")

6. Reboot Your computer (This is what I forgot to do the first time I tried this)

7. Once your computer wakes back up, remove Ad-Aware as you normally would--ie. either by going through Lavasoft" in the "All Programs" on the Start Menu, or by finding it in "Add or Remove Programs" through the Control Panel.

After two days of jerking around with this thing, it took me ten minutes, including reboot time, to finally get Ad-Aware 2007 off my computer. How come they couldn't tell me that?

Now, if you're either a glutton for punishment or seriously into the "M" aspect of S and M, you can go ahead and redownload AAW2007. But I'd download the Google Pack version of "Spyware Doctor." Between that, Zone Alarm Free and AVG Free, most average computer users should be more than well enough protected.

Well, this has been a fun adventure... JUST KIDDING! LAVASOFT, if you want to keep your customers, you need to fix the bugs in the new Ad-Aware, pronto!

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Thanks a million!!!
by coco52 / March 28, 2008 4:23 AM PDT


After following your instructions on removing AdAware 2007, all is gone from my computer. I did a search and found your detailed instructions after spending an hour trying to do it on my own. THANK YOU VERY MUCH!!!


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Not A Problem!
by kaetheone / March 28, 2008 6:35 AM PDT
In reply to: Thanks a million!!!

Hi, Coco,

You're most welcome...and please feel free to cut and paste that post if you happen to know of any other forums where it might help. God knows, we are by no means the only ones who have experienced the frustration of dealing with Lavasoft's newest version of AdAware!

Take care and Blessings,

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Ad-ware error 1814
by chrisaby / December 30, 2008 9:06 AM PST

I was having a problem remove the Ad-ware 2007 from my computer also. I follow the direction given. Run, typing "services.msc" then Ok. Highlighting the ad-ware 2007 file, clicking properities, disabling the program, apply, ok, restarting my computer and uninstalling the program in the usual manner.

One last question, why didn't ad-ware give us this solution. These are suppose to be big-time computer people.

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kaethone---My savior
by GuzzMon / March 13, 2009 1:00 AM PDT

Thank you, thank you, thank you, thank you, ad infinitum!!!!

You get my first born...well, how about if I win the lottery you get it all...well, maybe half. You also prevented me from opening up my checkbook for the Geek Squad. If I couldn't fix this by Monday, that was my next step.

I've used AdAware for years with nary a problem. I always start the day off by running the update and than a full scan. My son goes on Facebook and MySpace a lot and AdAware always picked up 70-100 items. As a test, I've run AdAware after I've been online for a couple hours and only picked up, maybe, a half dozen items. (Does that say something for Facebook and MySpace?) My problem started yesterday after running update. Today I started Googleing. First went to Lavasoft's forums and their solutions were no help. Then I found yours. You're a God.

I noted the programs that you use. I also know that most computer users have strong opinions on what anti-programs to use. (It's a lot like motorcyclist's opinions on oil, i.e. brands, weights, synthetic vs. dinosaur.) Before I type much more, would it be ok to use this thread to list what I use; get other suggestions or should I search for another thread. I am debating installing Lavasofts latest 'AE'.

Again, thank you so very much.

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I've Now Uninstalled Without Problems On 6 or 7 ...
by Grif Thomas Forum moderator / March 16, 2008 6:57 AM PDT

..computers by doing this:

First, shut down the Ad-Aware 2007 service.. (Click on Start-Run, type "services.msc", then click on OK. When the "Services" window loads, double click on the "Ad-Aware 2007" listing to open the Properties window for that service.. Now click on the "Stop" button in the "Service Status" section, let it stop the service, then click on the "Apply" button.

Once the service is stopped, then go to the Control Panel/Add-Remove Programs section and uninstall Ad-Aware 2007 normally.

It seems turning off the service allows the program to correctly uninstall.

Hope this helps.


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Thanks, Grif
by kaetheone / March 16, 2008 7:17 AM PDT

I finally figured that out and was posting the same info you just gave as you were sending this to me...nevertheless, I appreciate the help greatly.


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What about "Windows Install Clean Up"
by dennisb27 / May 3, 2008 1:31 AM PDT

After working this for 6 hours, I tried installed "Windows Install Clean Up" but also Disabled Adware per your suggestion about the same time.

Rebooted and I'm not sure which did the trick but my Upload speed on "speakeasy.net" (test on bottom of page) just went from 150k to 1m on Comcast.


Would the Windows Clean Up have taken care of this "virus" as well since it's so easy to use. Any dangers here.

Isn't it ironic that a Virus protection company is installing this "virus" on our computers that ties up our processor. This is like Bud saying "please drink responsibility" or these payday loan companies saying "please borrow what you can afford" or like a coke dealer saying please just buy a little from me.

Why hasn't Lavasoft sent out notifications to all subscribers. Are they trying to hide this. Any good class action attorneys out there!

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How to remove Norton Anti Virus & Ad-Aware 2007
by rony99 / March 2, 2009 11:59 PM PST

I have Windows XP Home Operating System.

I followed the instructions from your website, but still get error 1720 Message. It is the same error msg I get regardless of what software or procedures I use to remove it. I tried installing the New Adware Anniversary Edition in the hopes that it would remove it; but got the same error msg when it tried to uninstall it.

Thanks for any help you can provide me.


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Re: How to remove NAV & AAW 2007
by Carol~ Forum moderator / March 3, 2009 1:02 AM PST


I'm not quite sure I know what you mean, when you say "I followed the instructions from your website, but still get error 1720 Message". Who's website?

I would first try what Grif suggested in the above post. Is the 1720 error followed by, "There is a problem with this Windows Installer package. A script required for this install to complete could not be run"? If so, see the below thread, where it's suggested to install "Windows Script 5.6 for Windows XP and Windows 2000".

"Error 1720 When Trying To Uninstall Ad Aware 2007"

If it still won't uninstall, try using the Windows Installer Cleanup Utility. If neither help, let us know what you've done thus far, and what obstacles you ran into.

Did you try removing Norton A/V via Add/Remove? Did you also try using the Norton Removal Tool? It should help.


It would also help to download and install CCleaner, to clean up leftover and unnecessary files.

Best of luck..

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