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ActiveX Problem..

by Larry38 / December 10, 2007 1:43 AM PST

I have this ActiveX File that downloaded last evening. The name of it is "hpdns_ax.ocx" and is supposed to be from Hewlett-Packard? It is blocking entry to my "HP Image Zone" The only way I can find it is to do a search. It is located in H-P Digital Imaging bin, on C drive. When I google it, it is an unknown file. Also when I try to enter the HP Image Zone I get a Popup that says...

IE has encountered a problem with an add-on and needs to close.
Also says

The following add-on was running when this problem occured:

Add-On Name: "hpdns_ax.ocx"
Company Name: (Not Verified) Hewlett-Packard
Description: "hpdns_ax.ocx"

I'm going to do some scans,but has anyone seen this before? and can I delete it without any problems to my PC,if it don't show up in any scans?

Will let you know if any of the scans find anything.

My Profile should be up to date, but running WXP Home SP2 IE7.
Hope it's nothing bad!
Thanks For any Help.

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(NT) can you delete it?
by jimandjerry / December 10, 2007 1:55 AM PST
In reply to: ActiveX Problem..
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I haven't tried yet...
by Larry38 / December 10, 2007 3:30 AM PST
In reply to: can you delete it?

Thought I had better get some advise first from someone that knows more than I do, don't want to do the wrong thing.

My PC is about 4 years old and have never had a problem with it.

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The Latest...
by Larry38 / December 10, 2007 4:00 AM PST
In reply to: ActiveX Problem..

Went to Safe Mode, and SUPERAntiSpyware found nothing. AdAware found nothing.

Spybot S&D Did find something.
Microsoft Windows Security Internet Explorer.

When I clicked on the plus sign, I got this.

Settings & Registry Change
HKEY_USERS\ (a bunch of numbers)\Software\Microsoft\In...

I did not delete it as yet. should I go ahead and delete it, or try a system restore?

I will do some more scans, and see if anything else can be found.

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by Marianna Schmudlach / December 10, 2007 4:32 AM PST
In reply to: The Latest...


about the above file:

COMPANY NAME: Hewlett-Packard
FILE FOLDER: %PROGRAMFILES%\hp\digital imaging\bin
FILE NAME: hpdns_ax.ocx
FILE SIZE: 1,081,344 KB
INTERNAL NAME: hpdns_ax.ocx
LEGAL COPYRIGHT: Hewlett-Packard. All rights reserved.
MD5 SIGNATURE: 0c548f1ecc272a8a3c3f3830239544d2
ORIGINAL FILE NAME: hpdns_ax.ocx
PRODUCT NAME: hpdns_ax.ocx


Do you have the same?

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Hi Marianna,
by Larry38 / December 10, 2007 7:06 AM PST
In reply to: hpdns_ax.ocx

I did see that link last night when I did a Google, but was getting late so waited till today to do anything.

I can go to the hp bin files, but can't find it listed. I go to search and can find it. Pull up properties, and it says
unknown application
location, same as I listed above.
size 552KB
created.. Aug. 01 2003 (got this PC new in Dec. 2003)
modified..Dec. 09 2007
file version...
Windows won't open it, they don't know what program created it.


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Hi Larry..
by Marianna Schmudlach / December 10, 2007 7:13 AM PST
In reply to: Hi Marianna,
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Thanks Marianna...
by Larry38 / December 10, 2007 10:05 AM PST
In reply to: Hi Larry..

HP Image Zone has started working again, unknown why?


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(NT) ROFL - did you use your "magic wand" ? :)
by Marianna Schmudlach / December 10, 2007 10:16 AM PST
In reply to: Thanks Marianna...
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(NT) Nope, I used a few "Magic Words" LOL
by Larry38 / December 10, 2007 11:43 AM PST
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Larry, Why Not System Restore To Two Days Ago?
by Grif Thomas Forum moderator / December 10, 2007 5:48 AM PST
In reply to: ActiveX Problem..

Although the file looks to be a genuine HP file, it's not clear how you "downloaded" it? Generally, they're installed when installing HP software of some type. (If you've got the "HP Software Update" program installed on your computer, it may have caused the update.. Personally, I delete the "HP Software Update" software because it's really not needed.) . Either way, a System Restore should cause it to disappear.

Hope this helps.


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I tried to restore....
by Larry38 / December 10, 2007 10:00 AM PST

two days ago, and four days ago, neither point would restore.

Can't find "HP Software Update" listed under HP or "msconfig" Startup.

The last program I downloaded was Sun Java on the 6th and it has worked fine. I even set a restore point before upgrading.

HP Image Zone has started working again, unknown why.

Thanks Grif, Getting tired, will play more tomorrow.

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