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Active Sync failure

by Dlesh / November 24, 2006 4:44 AM PST

I am running Windows XP Home edition on the desktop, connected to a Compaq 3900 series PDA. Using Active Sync 3.5. My computer died so it was rebuilt with a new motherboard. When I went to reinstall the connections to the PDA it refuses to sync tasks, contacts and addresses but does sync the xcel and word files.

I have reinstalled Outlook 2002 (came with the PDA) to no avail.
Here is the error message I get:

"Synchronization cannot start because this desktop computer cannot access necessary information. Restart this desktop computer and snychronize again. If the problem persists and the destop computer is running Micorsof Outlook 2000, open Outlook 2000, click Help and then click Detect and Repair. Otherwise, contact your network administrator."

I have restarted the computer numerous times, I have also done the "Detect and Repair" listed on the outlook menu.

Any ideas?

Thanks
Doug

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I'm at ActiveSync 3.8
by R. Proffitt Forum moderator / November 24, 2006 4:49 AM PST
In reply to: Active Sync failure

While that may not be it, I wonder why you have such an old ActiveSync. Sorry, but that's only clue I can offer given the details. XP should have issues. I'd install at least XP SP1.

Bob

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activ sync
by Dlesh / November 24, 2006 7:06 AM PST
In reply to: I'm at ActiveSync 3.8

I previously had downloaded 3.8 and then eventually 4.2, but they all yield the same error message.

I thought I would start over with the original installation, but that did not work either.

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Sorry. Not enough clues.
by R. Proffitt Forum moderator / November 24, 2006 7:10 AM PST
In reply to: activ sync

I can only guess that something is blocking the DDE messages to Outlook. I know some security suites have been known to do this. We also have the usual spyware damage. But there are not enough clues yet to give a solid direction.

Bob

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Review this link.
by R. Proffitt Forum moderator / November 24, 2006 7:38 AM PST
In reply to: Active Sync failure
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Activ Sync
by Dlesh / November 24, 2006 10:41 AM PST
In reply to: Review this link.

I went to the site that you indicated, unfortunately the most promising article is no longer available.

What type of clues would you be looking for?
Doug

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Clues such as what security suite, if you disabled services,
by R. Proffitt Forum moderator / November 24, 2006 10:50 AM PST
In reply to: Activ Sync

Etc.

Which article was missing? (Not to sound course but you could have saved a turn by engaging a little more.)

Bob

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activ sync
by Dlesh / November 24, 2006 1:42 PM PST

The article was listed in item 7 of the synchronization errors. It basically quoted the error message that I listed in my first post.
Article number Q243029.
I am running basically the windows xp firewall and the programs that AOL does automatically for virus protection. Occasionaly run Spybot search and destroy.

I am sorry that I seemed to be disengagaed, I am no longer interested in what makes computers work, I am just interested in them doing so.
While they can save incredible amounts of time and open up opportunites they also can waste a lot of time just to get them to work like they are advertised.

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Link.
by R. Proffitt Forum moderator / November 24, 2006 1:58 PM PST
In reply to: activ sync
http://support.microsoft.com/kb/324864/en-us

I found it by going to support.microsoft.com and putting in the KB article number. It coughs up it's replacement.

-> Hey, active sync works for me and everyone at the office. In this day of spyware and more your wish is not nearly impossible. Plus people do the darndest things. One discussion ended abruptly as it was disclosed they broke a feature after repairing it by running a registry cleaner. Said cleaner was not by MS. What to do?

"I am no longer interested in what makes computers work,...."

Here it's you and I tackling the issue. This is not tech support so unless the members push along this I must bow out. No offense intended.

Bob
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activ sync
by Dlesh / November 24, 2006 9:56 PM PST
In reply to: Link.

I will try finding that article by entering the document number.

So were you saying that some registry cleaners will do more harm than good?

I guess my frustration is that after the motherboard was replace, a new hardrive was installed that was used as the boot drive. All of the software was reloaded, and that is when the active sync no longer worked properly, it had always worked prior to that.

Thanks for the ideas on what it might be.

Doug

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Repeat of said link.
by R. Proffitt Forum moderator / November 24, 2006 11:01 PM PST
In reply to: activ sync
http://support.microsoft.com/kb/324864/en-us

In case you missed it I bolded and underlined it for you.

Bob
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