Computer Help forum

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Active desktop errorr

by jettagirl1959 / September 28, 2007 1:00 PM PDT

Someone PLEASE help!!

My computer keeps giving me this error: "Active desktop has been turned off. To restore the active desktop, use the following troubleshooting tips." I am operating on Windows 2000 and everytime I click on "my computer", "desktop", or anything associated with the desktop my computer with shutdown and restart by itself and then give me the above error. I have tried all the troubleshooting tips it provided yet nothing works!


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by tomron / September 28, 2007 2:56 PM PDT
In reply to: Active desktop errorr

If you haven't run any scans try running your anti virus and AVG ANTI SPYWARE in SAFE MODE

Regarding the active desktop issue,check this LINK

Since the computer is shutting down I would run some scans.


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error message
by jettagirl1959 / September 28, 2007 3:05 PM PDT
In reply to: jettagirl1959

Hi Tom!

Thanks for the suggestions. I have tried running all types of scans however each time I do so the computer shuts down and restarts all by itself. Hmmm......

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by Amos16 / September 28, 2007 8:04 PM PDT
In reply to: error message

Hi - if safe mode does not work try using DOS for your scan. I forgot how it is done but am sure you can google it, unless someone else tells you. On the face of it it DOES look like a malware problem. Good luck - Amos.

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Re: DOS Mode
by jettagirl1959 / September 29, 2007 1:29 PM PDT
In reply to: DOS MODE

ok, I've tried that with no luck :o( Now could you please explain to me what a "malware" problem is? That's a new one for this newbie ;o)

Thanks all for your suggestions/help!!

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by tomron / September 29, 2007 1:52 PM PDT
In reply to: Re: DOS Mode
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by jettagirl1959 / September 29, 2007 3:56 PM PDT
In reply to: jettagirl1959

Thanks Tom! I will check this out and see if it might possibly fix my problem. If not, there's always the front window!!!!

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