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Actiontec Gateway doesn't reconize ethernet connection

I use an Actiontec Gateway to access the internet via Quest DSL. Currently it is attached to an USB port. However, the preferred set up uses ethernet. Unfortunately, the Gateway can not see my ethernet device-a Marvell Yukon Gigabit with an August 2004 driver. I checked the device manager, the ethernet is there and (apparently) in working order.

However, in "Network Connections" the Local Area Connection reads "network cable unplugged." I assume this refers to the ethernet connection? Where is this network cable. Do I need to delve into the innards of my new computer?

Naturally all this occurred on a weekend. No one has returned my phone calls. I can wait til Monday, but if there is a quick fix....

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Re: Actiontec Gateway doesn't reconize ethernet connection

In reply to: Actiontec Gateway doesn't reconize ethernet connection

From your post it appears you have not attached an ethernet cable to the card, the result would yield a cable unplugged notice. If you have attached one then either the cable or the ethernet port on the modem can be bad.

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Re: Actiontec Gateway doesn't reconize ethernet connection

In reply to: Re: Actiontec Gateway doesn't reconize ethernet connection

Michael-

Thanks for the suggestion. I have attached a cable to the card. The notice "unplugged cable" occured before attaching it and after attaching it. The computer was restarted after attaching.

I'll call the computer manufacturer tomorrow am. Hope this is a do it yourself job.

The USB connection does appear to be unstable. That is, I found a frozen screen saver this morning and had to do a cold boot (if that's what it's called these days?) Everything on the Gateway was green except the USB connection light.

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Re: Actiontec Gateway doesn't reconize ethernet connection

In reply to: Actiontec Gateway doesn't reconize ethernet connection

The tech staffing the help desk at ABS solved the problem (and a few others.) He told me to disconnect the ethernet from the computer via the device manager in Windows. I then rebooted the system. When it was back, the ethernet worked and is still working.

Also, it is normal to see "network cable unplugged" when setting up a wireless system that doesn't use the ethernet port (uses a USB port for example.)

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