...reach out to the manufacturer (https://www.alcatelmobile.com/support/) or simply do a Google search based on your question.
So this phone is new. I got it as an upgrade. I haven't dropped it or done anything majorly damaging to it. From the start I realized it had issues charging and bought an app that fixed that. However now it has a home screen which is a screenshot of a site I visited. Which it won't let me change no matter what I do.