Back in 2011 Acronis move to web activation and more over the years.
As to your issue with support, the software and company goals do not mesh with your desires. Time to move out.
Does anyone know how to disable the spyware imbedded into Acronis?
I have Acronis 2017 and whenever I run a backup, I get one status email that I expected and configured in the notification tab. However, I also get another one from norepy-abc@acronis.com that contains far less status information - and a button labeled [Details]. If you click the [Details] button, it takes you to the Acronis website where the details of the backup run are available!
I do not (and never will) use Acronis Cloud. These backups are of a local machine to a local drive. There is no reason on Earth that this information needs to go to Acronis.com. Also, the redundant emails from norpley-abc@acronis.com are just useless clutter.
So, I sent a message to Acronis via their support website asking how to disable this. Their reply took almost a week and they did not even bother the read the email, which very clearly stated the question. What I got was a boilerplate reponse telling me how to unsubscribe from their newsletter! (Which I did long, long ago.)
I have contacted Acronis support on other issues in the past and they have always either simply ignored the request or sent me some sort of completely inane and/or irrelevant answer - just like they did this time. I have yet another support request on this pending, but don't expect that their "support" center in GiveADamniStan will ever provide any useful information.
Don
PS: Anyone considering Acronis should very seriously reconsider. Acronis 2018 professes to be anti-spyware, but is more likely sypware itself!
In addition, they have absolutely the worst customer service imaginable. I recently retired from a 30+ year career in IT. I have seen customer service from many, many computer software and hardware companies - all over the spectrum. Acronis is by far the worst in my experience - and that is saying something!

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