Acronis True Image problems

by lablover May 5, 2008 4:35AM PDT

Wix XP Home, SP 2 250 hard drive 3 GB of memory.

I recently downloaded Acronis True Image Release 11 (the latest)on my laptop because I had great experience using Releasr 10 on my desktop.

When the laptop trial period ran out I was prompted to register. The registration number did not work. They sent me a new one which worked, and registered the product with it. Then the trial period ran out a day later and the software failed to run.

They told me to download another copy, after first deleting the original copy. Tried to do that via ADD/REMOVE PRograms and it failed. The Acronis forums have lots of issues noted on this.
Now when the laptop boots, I get error messages which I have to ignore.

The only free support with Acronis is via email and it can take days to get a response, which is usually "try this or try that". None of the "try" have worked. There is of course, "paid help for 30.00" but I should not have to pay this for new software, on a tryout basis.

HAs anyone else had these problems? It ought to be a law that software MUST provide telephone support!

So I'm still dead in the water.

Discussion is locked

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It sounds to me

by PudgyOne May 5, 2008 9:24AM PDT

that the problem can only be fixed by contacting Acronis.

Try going here for contact information.

http://www.acronis.com/company/contacts.html

Rick

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Contacting Acronis

by lablover May 5, 2008 11:01AM PDT

I tried to call the numbers on the site you supplied. I was on hold over 30 minutes, so I hung up.
I still have not received a response from my earlier email this AM.

If you visit their forums, you will see many complaints on Rel. 11, and many complaints on poor customer service.

It's pretty bad when a software firm does not provide phone support AND their email support is also very poor.
I have repeatedly asked for someone to call and lets discuss my problems, but noone has called.

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I've found it interesting that

by r. proffitt Forum moderator May 5, 2008 11:17AM PDT

Some demand support on software they got for free. Maybe the trial version does nothing but show the menus and such? I've run into that before.

Again, if you didn't part with cash why would you complain?
Bob

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Trial version

by lablover May 5, 2008 11:38AM PDT

The trial version is fully workable for 15 days. For 15 days I tried to register, and the numbers they sent me would not register. I did pay for the software, and things have gone downhill since.
No serial or registration number that works,
Trial version expired,
unable to uninstall; they provide no uninstall program,
Very poor technical support and no phone support.

I'm done with these a**holes.

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Seems you need Ghost.

by r. proffitt Forum moderator May 5, 2008 11:57AM PDT

It's a darker product you need to experience. I do know that some experience such when they had the prior demo and it expired. Some expected the next demo to work.

Surprise. Time's up.

-> Let's be real here. You didn't pay for it, why should it work?

Bob

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Acronis removed

by lablover May 8, 2008 12:16AM PDT

Thanks to the folks at www.wildersecurity.com for hosting the Acronis forums. Someone from Acronis did post a method of removing Acronis release 11 and it does appear to work.

Now to fight the battles of getting my money back, which I will probably lose. I've already sent emails, yesterday AM and last night, and posted on their support forum requesting a refund.
So far, no response. No surprise there. But I can be very persistant!

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Sorry to hear about the problems but the feedback is

by VAPCMD May 8, 2008 8:50AM PDT

much appreciated.

I'm a long time, very satisfied user of Norton Ghost 2003 and own other versions (2001, 2002, Save & Restore, etc.,) as well. I also own Acronis in several versions including 11. Ghost just works for me...don't know why it does but it does so I'll stick with it til it doesn't.

VAPCMD

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