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Acrobat Can't Find Scanner

by Forefoot / October 17, 2007 12:50 PM PDT

I am running Windows XP SP2 and Adobe Acrobat Standard 6.0. I replaced an HP D135 all-in0one officejet printer with the HP L7780. However, with the D135, I would select "File" and the "create pdf from scanner" option, and immediately go to an Acrobat dialog box that allowed me to scan documents directly to Acrobat.

Now Acrobat provides the following error when I try to create PDF from scanner from within acrobat after choosing the L7700 TWAIN device as the scanner: "Error while interacting with the scanner: the selected scanner was not found."

The scanner features work from within the HP Solutions print/scan software on the computer. The HP Solutions software runs when I use the scan menu on the device; so XP and the device are communicating, except from within Adobe Acrobat.

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