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I'm disappointed that defects thru no fault of the end-users are not covered by warranty.

My ACER Aspire 5600 notebook is only 16 mths old and has an extended additional 2yrs warranty. My notebook has began to show up several growing 50-cts dark spots on the LCD. Acer technician explained that keyboard panel get very hot and and the heat has caused the burnt-marks on the LCD. These marks are underneath the hard crystalbrite layer of the LCD screen. But Acer claims that these being burnt marks or imprints will not be covered by the warranty. BUT this is design fault! The manager also refused to accept my argument and insist it is a user fault! I felt robbed!

The proof of a product quality is in the after-sales.
Wonder if any of you experience same problems or with other manufacturers.

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In reply to: ACER WARRANTY

It's an art of never arguing but presentation. Many will say it should be so but any maker has never done well. I suspect your issue if handled in the same manner would result in the same ending.

But here's an issue I see. Why would the machine be on with the lid closed? That's not a stock setting and certainly not how laptops are made to run.

I can see how they would deny this one.

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In reply to: ACER WARRANTY

I find it odd that they "knew" what or how the problem came about, Thus, they had to experience it and were ready to deny any claim or be prepared. It is a simple "wear&tear" of usage of the system, just like a rubber fan belt. You don't expect them to replace a fan belt, would you. The LCD is pretty much like a light bulb, unless it had excessive missing pixels or damage near time or purchase don't expect a warranty fix. I don't know of a design flaw issue, but is you use your laptop alot then shutdown and close it, maybe that's the reason, still its wear&tear issue. I have a Acer 5720 and brought it as it ran "cool" and had the options I wanted. Many of the single cpu and early duo cpus tend to run hot and cooling was an issue, if you can prove their cooling wasn't sufficient, maybe you can retry the warranty fix.

good luck -----Willy Happy

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