Computer Help forum

General discussion

Acer laptop wireless internet connection problem

by Nickthedaddy1984 / August 19, 2015 12:29 PM PDT


I have a laptop that I cant get to connect to the internet. My home wireless router (and various neighbours routers) are visible from the laptop but it will only connect with "limited Connectivity" and states the network is "unidentified". When I connect direct to the router with a cable I can connect to the net fine. I have recently restored the laptop to factory settings to try to fix with no success and every forum I have been on hasn't helped so far. I have downloaded the latest network adaptor driver too. I am running Vista and currently have no virus software loaded to get in the way if it helps.

Any help would be much appreciated as I am at the end of My tether!



Discussion is locked
You are posting a reply to: Acer laptop wireless internet connection problem
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Acer laptop wireless internet connection problem
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
when you restored to original
by James Denison / August 19, 2015 12:36 PM PDT

You lost the laptop's wife settings to the router. You need to enter the router and see if it uses WEP or WPA and what the SSID is. Once you have those settings, enter them into the wifi settings on your laptop and you're good to go again.

Collapse -
Sounds complicated....
by Nickthedaddy1984 / August 19, 2015 12:42 PM PDT

Hi James,

that sounds really complicated ( I am not a pro or anything, just an average home user). How do I enter the router?

If it makes any difference, the laptop is my mums and I have never tried to connect it to my router. Its not like it did work but now doesn't. Also I have never had a problem connecting any device.....



Collapse -
connect to router
by James Denison / August 19, 2015 12:50 PM PDT
In reply to: Sounds complicated....

have laptop connected by wire/cable to the LAN port. You will access the router, then enter the wireless section and make a text file of the settings there so you will have them available later also. You connect to router using an IP address in your browser. The most common is and you will need a password. There are lists of the default passwords and usernames, which should never be left that way, but many do. If you can't get into it, your mother may need to remember the password, or it may be on the bottom of the router. In fact look on bottom of router, it may also have the IP address needed for access listed there too.

Other links

Collapse -
Thanks James
by Nickthedaddy1984 / August 19, 2015 1:49 PM PDT
In reply to: connect to router

Thanks James,

Will give it a go tomorrow and see how I get on. Such a lot of effort for something so trivial!

Thanks again


Collapse -
Re: WiFi
by Kees_B Forum moderator / August 19, 2015 12:54 PM PDT
In reply to: Sounds complicated....

You have to do the same settings on your laptop now to connect as you did on your other devices (that's as simple as entering the right password when doing the connection the first time). It's just as easy in Windows as it is on your other devices. That should have worked before you went back to factory settings (unless something was very wrong with Windows), and it certainly should work now.

If no luck go to a friend (who knows his WiFi-password) or a public hotspot to see if it works there.

If still no luck, try a wireless USB-dongle (an antenna that connects to a USB-port and comes with its own drivers).


Collapse -
Another option as well
by kimsland9 / August 19, 2015 9:00 PM PDT

"My home wireless router (and various neighbours routers) are visible from the laptop"

Also try going to your wireless settings to see ALL these wireless connections (including your own). Fully remove them (usually right click on each, or select remove/delete in the side menu).

Then restart and allow the brand new wireless connection to be discovered again.
It will automatically ask you for a wireless key if required.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.