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Question

Acer aspire dropping internet signal

by willysjkjroberts / February 19, 2014 1:47 AM PST

Hi, my daughter's aspire which she is trying to use for her college studdies/cources is constantly dropping the internet signal. She needs to have a working PC and is so frustrated with this issue that I'm afraid she may loose her drive to stay in college. Not there yet by any means but her frustration level is maxed out. My problem is we are single income family with limited means or I would simply go and buy another machine in a heartbeat. I have called Acer and they will not budge from their letter of the law of their warrantee statement no matter how much I plead so to speak or tug at their heart strings. Not something I am accustomed to doing. The unit was purchased in Aug of 2013 so it is under acers time limit for warrantee work unfortuneately. As soon as it gets to the secondary warrantee it moves to a more humane group of people but they also will not take charge until that time. I have also asked for help from the store manager where it was purchased, still waiting on that avenue.
Sorry for the long letter here.
So, she needs a PC for college daily, she can't be without one obviously if this is how they teach and record school work now a days.I understand....7-10 business days would cripple her without a PC for that length of time.
MY question to you experts is, is this a problem that can be fixed without sending the PC in for repair?? Is there a fix that she can do externally speaking? I am not a computer friendly individual at all, I'm a mechanical eng. who can't deal with the unseen.....electronics is just that to me. sorry...lol.

The service I am finding from this company is just something I can fathom or understand concidering the circumstances surround it.
I am hoping you can help solve this problem for my daughter....thanks for your time....again sorry to take so long to tell her story.

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All Answers

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Answer
Ideas.
by R. Proffitt Forum moderator / February 19, 2014 2:00 AM PST

I see you cross posted so I'll be short.

1. Use another WiFi dongle. These run 20 or less dollars so here's one I carry to stand in for cranky onboard/laptop Wifi.
http://www.amazon.com/gp/product/B0037G2BMY/

I like this one as for Vista and 7, no drivers to install.

2. Get wired. WiFi is full of issues/interference and finding support is expensive.

3. Get a Chromebook. The office here picked them up for 170 bucks off woot.com and I must admit I'm surprised how well they work.
Bob

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4. Malware.
by R. Proffitt Forum moderator / February 19, 2014 2:13 AM PST
In reply to: Ideas.

Just last week and this is anecdotal information a few cranky wifi laptops were cured by removing all malware/spyware with Grif's advice at http://forums.cnet.com/7726-6122_102-5509131.html?tag=posts;msg5509131 along with ADWCLEANER from same site.


I can't help but comment that support rarely covers malware issues, in fact I'm going with they never cover that in any normal warranty.

At least a Chromebook seems immune to such things.
Bob

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