Computer Help forum


Acer Aspire 7738G microsoft windows kernel power event id 41

by no_mercy123 / August 22, 2013 10:10 PM PDT

Dear all

Last weeks my notebook with Windows 7 crashed several times, the error log was the following:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-08-23T10:03:23.935653500Z

EventRecordID 4969


- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System


- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 3221226010
BugcheckParameter1 0xfffff8a000d5cee0
BugcheckParameter2 0x0
BugcheckParameter3 0xffffffffc0000001
BugcheckParameter4 0x10508
SleepInProgress false
PowerButtonTimestamp 0

I've tried everything: updating drivers, restoring the notebook to a previous state,...
I even did a fresh install of the system by using the recovery DVD's, but before I completed all the windows updates and I could re-install all my programs the notebook crashed again, with the same error log
Does anybody have an idea how I can fix this problem?

Thanks in advance,


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All Answers

Collapse -
Not yet. But
by R. Proffitt Forum moderator / August 23, 2013 12:52 AM PDT

But tell the forum about your maintenance such as the last time you used the canned air.

Collapse -
by no_mercy123 / August 23, 2013 2:28 AM PDT
In reply to: Not yet. But

Do you mean the last time that I cleaned the ventilation etc? Actually I never did that, because I never saw any dust in the ventilation.

I didn't do anything special before the crashing started: no maintenance, no new installations, no new drivers,...


Collapse -
Then it's a grim day.
by R. Proffitt Forum moderator / August 23, 2013 2:33 AM PDT
In reply to: Maintenance

If restoring with the media results in a failing laptop, and there are no other things plugged in such as printers then the machine needs repairs.

Canned air is a ritual for laptop owners. Yes, no maker I know reveals that we must do this today and my bet is that if they did the buyers would be upset over this and go to the maker that didn't tell them about it.

I'd get the canned air out and try it. If it doesn't help, the laptop needs repairs.

Collapse -
by no_mercy123 / August 23, 2013 3:28 AM PDT
In reply to: Then it's a grim day.

Indeed, restoring with the media results in a failing laptop, nothing else was plugged in.

Thank you for the advice, I will try to clean the fans then!

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