Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Resolved Question

Acer Aspire 5755G is connected, but there is no inter access

by Dec 3, 2012 1:32AM PST

Hello, my laptop is an Acer Aspire 5755G with a duo core i5 processor and 4g of ram. I also have a plusnet wireless router that i wish to connect it to.

a few days ago my laptop failed to connect to the internet and has done since, when i click the little signal strength bar in the bottom right of the screen that now has a exclamation mark in a yellow triangle on it it says that PlusnetWireless is connected but, i cannot access the internet, im told it may be to do with my antivirus but im not sure...
i'm extreamly grateful for any suggestions as to why this problem has occurred and how i can fix it!
thanks for your time.
chris.

Discussion is locked

chris_venomous has chosen the best answer to their question. View answer
5 Posts
- Collapse + Expand Details

Best Answer

- Collapse -
With so few details a few guesses.
by Forum moderator Dec 3, 2012 1:35AM PST

The usual I run into is when Norton or another antivirus expires. They firewall off the internet to be safe.

Since it's a laptop you always try it at another hotspot.
Bob

- Collapse -
no expired anti virus
by chris_venomous Dec 3, 2012 1:39AM PST

i dont have an expired anti virus though

- Collapse -
Then the test at another spot then tell more.
by r. proffitt Forum moderator Dec 3, 2012 1:43AM PST

One of the more interesting causes (to me at least) is when the WiFi spot is unprotected. Let me be clear that WEP or less is no protection. There are also other reasons such as hiding the SSID.

But to troubleshoot this connection I'd have to hear more.
Bob

- Collapse -
thanks for your help
by chris_venomous Dec 3, 2012 1:52AM PST

it seems my MaCafee antivirus has actually ran out thanks for that il watch some tutorial on how to fix it. cheers.

- Collapse -
Glad it was the usual.
by r. proffitt Forum moderator Dec 3, 2012 1:56AM PST

I can't explain why they do that without some overbearing full screen popup to tell you they are blocking the internet until you pay up. Whoops, that could be taken as a threat!
Bob

Back to Laptops forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info