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Acer Aspire 5738G - hibernate problem in windows7

by sunprogrammer1 / January 17, 2010 2:58 AM PST

Hi dear sir/lady:
please help me. I have Acer Aspire 5738G, but have problem in windows7 x64 hibernation.
my problem is: I can't go to hibernate mode! and system don't show me any error, when I click on hibernate button, the screen of laptop gone black (like it gone to hibernate or sleep or shutdown mode), but the power's LED of laptop, is lighting Blue, show that system don't go to hibernate mode, and by moving mouse, the computer screen return to windows immediately! I have Kasperky2010 internet security(original & updated), and scan all my computer is virus free. [when Kaspersky is On or Off I have same problem too).
I exclude my mouse from wake-devices-list, by unChecking it's power-managment check-box in device-manager ( allow-this-device-to-wake-computer).
I test on my windows partition that hibernate file size is as equal as RAM amount 4.1GB.

[I just want to tell that, I install windows-XP-SP3(x86) and Vista-Ultimate(x64), and test the hibernate, I found it work 100%. but is windows7(x64) have such this problem.
please guide my, how to solve this problem?
(best regards, Alex)

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You don't say.
by R. Proffitt Forum moderator / January 18, 2010 8:50 AM PST and following the links to this machine's drivers find over 12 that would need to be installed.

Can you share your EXACT step by step install plan?
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This might help as reference
by Dango517 / January 18, 2010 9:27 PM PST
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still have problem
by sunprogrammer1 / February 28, 2010 1:23 AM PST
In reply to: my error

hi dear sir/lady
I download and Install ALL 64bit windows7 drivers from Acer website and nothing happened to my problem!
I erase everything on my c:\ drive [format it from windows7 DVD when installing], and install a clean windows7-x64, then install all my new drivers, but my problem exists! can't go to hibernate state.
please guide me.
I tell this problem to Acer website, but they don't reply me.
thanks you for sharing your valuable information with me.
(best regards, Alex)

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You didn't tell.
by R. Proffitt Forum moderator / February 28, 2010 1:25 AM PST
In reply to: still have problem

If you set the hibernate option. It's not optional and if you use disk cleanup and delete it, I found no one able to restore it without research on google.

Tell more.

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I set the hibernate
by sunprogrammer1 / February 28, 2010 1:35 AM PST
In reply to: You didn't tell.

hi dear sir/lady:
thanks for helping me.
I set the hibernate [enabled].
i can see the hibernate-sys file on my "c:\" drive, it's size is as equal as my RAM amount [4gig DDR3].
but hibernate not work so.
(best regards, Alex)

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Why should it work?
by R. Proffitt Forum moderator / February 28, 2010 2:49 AM PST
In reply to: I set the hibernate

Nothing in your posts reveal what you do to hibernate. It is not automatic. Tell more, tell all.

"It doesn't work" = not enough detail.

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by sunprogrammer1 / February 28, 2010 4:35 AM PST
In reply to: Why should it work?

hi dear sir/lady:
first of all, I set this in windows command line: "powercfg -h on"
second "powercfg -h size 100"
third I try to check my hibernate-sys file in my root-path of drive, I see it is equal as my RAM amount (4GIG DDR3), then I go to start-menu and select "hibernate".
If is required to do any other thing?
If you need more information/detail please ask exactly what you need to know?
(best regards, Alex)

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For example.
by R. Proffitt Forum moderator / February 28, 2010 5:52 AM PST
In reply to: detail

I see you writing "powercfg" and such but never write if you changed the power button to hibernate instead of sleep. Keep writing.

"I go to start-menu and select "hibernate"."

The problem I see is your posts stop about there. I'd like to read a little more about what happens, does it attempt, and what you find in the event viewer after the attempt.


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some detail in youtube video
by sunprogrammer1 / March 3, 2010 4:00 AM PST
In reply to: For example.

hi sir/lady
some detail is in you-tube video, I post it in previous post one's.
is this enough?
if not, ask to write more.
best regards

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