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Acer Aspire 5738 Battery Not Detected

There seem to be people with issues similar to mine across the web and with different notebooks, but I can't seem to find a consensus on what is causing this.

Recently, my Acer Aspire 5738 notified me that the battery cannot hold its charge and I should consider replacing it, and that it may shut down randomly if not connected to the AC, etc. So, I bought a new battery. Now I'm getting the message "No battery detected" when the I insert the new battery. I made sure the battery was compatible, it fits, that everything looked clean, etc. What could be causing this issue?

Some people say it's a windows 7 thing, others say it's a motherboard issue (due to the battery circuits [or something] being connected to the mainboard), and I can't seem to find a solution. Obviously, I'm past warranty.

Any advice on what may be causing this issue and what my next steps would be?

The computer still works as long as it's plugged in, so it's not the end of the world, but it would certainly be nice to have a working battery!

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All Answers

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Answer
Is that an Acer supplied battery?

In reply to: Acer Aspire 5738 Battery Not Detected

The most common cause is a non-Acer supplied battery. To explain why this is requires us to know about the battery fires a few years ago and how makers locked out non-maker batteries.

If it is an Acer battery your technician checks connections from the battery connector to the motherboard and if those are good they put in a new motherboard as the circuits that do all this are on that board.
Bob

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probably not

In reply to: Is that an Acer supplied battery?

I didn't buy it from Acer directly, so I doubt it. I don't believe it is since I checked my order from Amazon and it lists "compatible part numbers". Can I buy a new battery direct from Acer?

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I can't answer that.

In reply to: probably not

I'm in the USA and I can do that. I can't tell if you can because I don't know where you are.
Bob

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I'm in the US

In reply to: I can't answer that.

Do I order from their website?

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Sorry

In reply to: I'm in the US

But you are asking me questions that I can't answer with absolute certainty. Be sure to try and if you can't there is a toll free number at the site.

For example one person I wrote yes and then they revealed they didn't have a good credit card. They were upset with me for writing yes.
Bob

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Looks like I can

In reply to: Sorry

From what I've found it looks like I will be able to purchase one from the website. I'll get another one from them and see what happens. Hopefully this will fix the issue. Thanks for your insight.

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