Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Accessing Blocked Live Account

Jun 28, 2012 7:40PM PDT

I was checking my Bing Webmaster Tools Acct this morning and I got a message saying 'Your Account has been blocked'.

I am then prompted to request an email to receive a code to remove the block. The problem is the email that I still use to login is from about 7 years ago and I stopped using it about 3 years ago but have always been able to login with it.

So my dilema is Microsoft will only send a code to this old address that I no longer have control of. I know I should have updated it, but I didn't.

Can anyone tell me of anywhere I can contact, or anything I can do to try and get the code sent to a different email?

Discussion is locked

- Collapse -
Answer
When I created my Windows Live account
Jun 28, 2012 7:48PM PDT

I was asked for a mobile phone number. Did you give yours? That was another option for such problems.

If not, are you sure that other email account is now no longer in use? When was the last time you accessed it?

Mark

- Collapse -
Didn't ask for mobile
Jun 28, 2012 11:46PM PDT

I signed up for this acct about 8 years ago. They never asked for mobile number back ups then unfortunately.

The account is definitely not in use.

- Collapse -
Then your options are limited
Jun 29, 2012 7:00AM PDT

I assume Windows Live has Moderated forums. If so I would post there and see if anyone has any other options for you.

Other than that, create a new Windows Live account and see if you can use that to talk to someone about the other one.

Mark