Spyware, Viruses, & Security forum

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access is denied when installing Malware Bytes

by pbattig / March 16, 2009 3:13 PM PDT

I have Windows Vista Home Premium and have been having some virus problems lately. I just installed Mcaffee Virusscan Enterprise and also manually had to get rid of antivirus 360 (that was tons of fun)
I tried to download Malware Bytes to make sure there wasn't anything else on the computer, but when I try to install it it says I don't have permission. I tried changing the install folder to something other than Program Files, but then the install stops when it's writing to registry key. I get this error: Error writing to registry Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\currentVersion\RunOnce
RegSetValueEx failed; code 5
Access is denied

I've checked my access rights and my profile is the only one on the computer, and I have administrator rights, I went to regestry edit and right clicked on the registry key to check permissions, and it looks normal. Full control is checked for administrator. Has anyone seen anything like this? What can I do to fix it? Any and all help is appreciated. Thanks

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Give the following a try......
by Marianna Schmudlach / March 16, 2009 3:16 PM PDT

Click on Start, click Run, and then type devmgmt.msc and click OK

On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like

TDSSspax.sys
TDSSServ.sys
gaopdxserv.sys
UACmxegjtve.sys


Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer.

* Download a copy of Malwarebytes but DO NOT run it yet.
* Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
* Once the program is installed go to the UPDATE tab and try to update the program if you can.
* Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.

Does that help?

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RegSetValueEx failed; code 5
by Marianna Schmudlach / March 17, 2009 5:35 AM PDT

According to MalwareBytes AntiMalware:

Check the permissions on that key. Error 5 means you don't have permissions for one reason or another.

also:

Dug deeper and figured it out. The writing of the RunOnce key was being blocked by a new version/rule set of McAfee VirusScan. By adding MBAM-SETUP.TMP to the particular rule's exclusions list within McAfee, the problem was resolved. Interestingly, I also had to add MBAM.EXE to another rule's exclusion list so that Internet updates would be allowed.

http://www.malwarebytes.org/forums/index.php?showtopic=9735

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