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Question

"access is denied" importing photos from fuji jz300 to win7

Mar 19, 2012 7:32AM PDT

OS is windows 7 ultimate 64 bit
Camera is a Fujifilm JZ300
I have installed the appropriate software from the bundled CD.
The first import with some test photos worked fine. 3 times since I have tried to import photos from the camera and receive "access is denied" error from the Windows 7 camera wizard app. The Fuji application (MyFinePix Studio 1.0) reports a similar error.
I am the administrator account. There appears to be no way to set security rules on a digital camera, in the same way you can with a hard drive.

Please respond with any ideas you may have. I am frustrated beyond words.

Discussion is locked

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Answer
Importing Photos
Mar 19, 2012 8:40AM PDT

The most common reason is that you have the camera in "record" mode (the mode for taking pictures).
You should have the camera in "playback" mode (the mode for looking at photos you have already taken).

Step by step:

Start from scratch.

Unplug cables from camera and computer.

Have computer turned-on and ready.

Click Start then click Computer
The computer should display your hard drives and Storage units on your computer.

Turn-on the camera.
Put the camera in "playback" mode.
(that is the camera mode you use to view pictures you have already taken)
Plug-in the USB cable to the camera.
Plug-in the other end of the USB cable to the computer.
You should see/hear the computer recognize the camera.

You should see your camera on the computer screen.

It may be displayed as a hard drive or as a removable storage device.
Double click the device (camera) and you will see several folders.
Examine each of the folders and you should find your pictures on one of the folders.

You can drag and drop the pictures to the computer, if you care to.
.......

If all of the above went well, the software you have been using should also recognize the camera now.

..

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......
Mar 19, 2012 9:02AM PDT

Unfortunately, no, the camera is in playback mode. Per the manual, I press the play button for one second while the camera is connected, which powers it on in playback.

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Mar 19, 2012 9:15AM PDT

I just tried disconnected both ends of cable, starting camera in playback mode, connecting cable, connecting to PC, and the result is the same. "Access is denied"
As soon as the camera is connected to PC, the playback screen, showing my already taken photo, disappears, and is replaced by a blank screen, except one black line reading USB with the usb logo

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Answer
Could be too many things.
Mar 19, 2012 9:24AM PDT
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Windows 7...
Mar 19, 2012 9:42AM PDT

Thanks for the reply. Well I dont have avast, I have AVG, I will try disabling resident shield etc and see how that goes.

I happen to have a dual boot system with win7/xp pro. Booted into xp pro, connected camera, no problem copying or deleting photos from camera.

windows 7 sucks.

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Dual Boot is a clue.
Mar 19, 2012 9:46AM PDT

And I didn't see that noted till now.

In many dual boot systems I find permission issues. And this sounds JUST LIKE a permission issue. Given only the story so far, I hesitate to offer any fix since I could break XP and then what would such then?
bob

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Mar 19, 2012 3:56PM PDT

dual boot OS's are run off separate hard drives but i guess that doesnt matter? never had an issue with anything hardware or software because of having dual boot system.

anyway, Xp can access the camera, i dont really care about using the fuji software in windows 7.

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It has mattered.
Mar 20, 2012 7:38AM PDT

Unless we are using drive trays and swapping drives, the Windows installer and more has been known to crash and burn the users as it tries to access the other drive.

Again, the EVENT VIEWER may have clues, but this area is full of potholes.
Bob

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Keeps getting worse
Mar 20, 2012 7:56AM PDT

This camera keeps getting more nutty. Today, XP won't recognize it, so I have no way to retrieve photos. Win7 won't even recognize it now, not to mention the inability to access them via Win7.
i have a laptop running Win 7 Ultimate 64 bit. Won';t recognize the camera either. Can't blame dual boot here.

I noticed the usb cable is very very touchy, on the camera end. You really have to jam it in there to make a very very tight connection for the camera to realize it is connected to a usb port. if you move the cable the slightest bit, you risk losing the connection with the PC.

Defective camera?

I still have about 2 weeks to return this thing and get a refund, minus the 5 dollars shipping plus whatever I have to spend to return it. If I buy an sd card, none of these problems matter, but thats BS.I shouldnt have to live with a half assed half working camera.
Bought it "like new" on ebay from a guy with stellar feedback. He might not have even known it was buggy.

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Just a tip.
Mar 20, 2012 8:03AM PDT

I have not used the import from cameras in about 10 years. Back then it was unreliable enough for me to pop the memory card and use card readers.

This could be as simple as a bum USB cable, but the mention of Windows 7 Ultimate is getting bad press as over half the machines with that at the shop are cracked copies. It's hard to repair such things.
Bob

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Mar 20, 2012 10:37AM PDT

Didnt realize direct transfer was so unreliable. In that case i will simply buy an sd card because I really like this camera. Thanks.

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add xbox 360 to the list
Mar 21, 2012 5:20PM PDT

my xbox 360, which definitely works with digital cameras via usb, does not detect this camera either.

that makes: 3 Os's, 2 computers, and an xbox 360 - none of which can detect this camera.

is this really "normal" behavior for a digital camera, or did i get stuck with a defective camera on ebay?

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New Word
Mar 22, 2012 12:11AM PDT
"ebay"

That is the first time you have mentioned that word.

Lots of people get rid of their problems by selling their problems on ebay.

That takes you back to the possibility of a bad cable or a defective connector on the camera.
I suggest you get a magnifying glass and take a good look at the cable connector and camera connector. Check for a bent or broken pin.
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not the first time i mentioned ebay
Mar 22, 2012 2:06AM PDT

"I still have about 2 weeks to return this thing and get a refund, minus the 5 dollars shipping plus whatever I have to spend to return it. If I buy an sd card, none of these problems matter, but thats BS.I shouldnt have to live with a half assed half working camera.
Bought it "like new" on ebay from a guy with stellar feedback. He might not have even known it was buggy."


While connected to the PC during bootup, BIOS does not recognize camera as a connected USB device.
So.. 3 OS's, an xbox 360, 2 computers, and BIOS...none of which can recognize this camrea.