when anyone calls, example the phone company, If they don't speak English clearly, I simply tell them, when you get some one I can understand I will be happy to talk with you! Then I hang up! Simple:)
The last 4 issues of the AARP Bulletin, I have been getting are in Spanish. Been throwing it out cause I can't read Spanish. It finally got me mad, so I called up AARP. Told the gentleman that answered; "My name is George, not Jose and I paid for this membership in American bucks, not pesos" He was very polite and assured me, no more Spanish issues and sent current issues in a separate envelope, which I got 3 days later. Maybe I'll keep the membership.
The only reason I mention this, is because I'm fed up with all this foreign language floating around. People coming into this country expect us to learn their language. If they want to live here, learn English. The convience stores and Donkin Donuts are maned by who knows what. But they sure can count money.