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Question

A window popping on my Lg smart tv

May 1, 2017 8:52PM PDT

Our tv model is 55lm7600 and it has passed the warranty period. The message window keeps popping and I am not able to cancel or close that window. The window shows the message " only available in tv input do you want to select". This problem I am facing since 3 months and not able to switch off the tv if it's switched off manually it switches on by itself. Rest all the tv is very nice no other issues. HDMI has only 2 connections Roku n Xbox. I called LG customer support n did a reset but problem has become worse that window is prominent now , not leaving the screen. Please help me with this issue, is there any method for hard resetting the tv

Discussion is locked

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Answer
Get pushy.
May 2, 2017 8:35AM PDT

Ask LG to issue a one time warranty extension to fix this.

I'll take this as not pilot error.

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Answer
Contact technical person
May 8, 2017 3:59AM PDT

I think you need to discuses this problem with a technical person because somebody need to check the TV internally.