Windows 10 forum


A Virus vs Windows 10

I have a laptop that's operating on Windows 10 platform. This problem started when my computer got infected with a virus. Now it won't let me open my Computer Settings nor will it allow me to turn off my wifi nor allow me to connect to other wifi's. It only connects to the existing wifi that I have connected and stored on my laptop previously. I have tried various anti-virus/anti-malware softwares and it was not able to get rid of the virus let alone detect it. please help on what to do.

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All Answers

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If the damage can't be undone with scans, etc.

In reply to: A Virus vs Windows 10

Windows 10 has a reset and keep your files option. But this doesn't mean you can avoid not backing up your stuff.

-> Did you try some one on one posts and wait in line at
Also, what did you scan with?

Finally I'm running into folk that call it a virus when they have software and hardware failures. They are fun to work with overall as they insist it's a virus and not a bad part.

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thank you

In reply to: If the damage can't be undone with scans, etc.

first, I know this is a virus since it's doing fine until I plugged my usb which I used to get a copy of a file from another laptop. 2nd, I can't rest my computer using the reset option of win10 since it won't let me open my settings. 3rd, I haven't done one on one posts at Is it a forum site? HappyHappy

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It's more than the usual support.

In reply to: thank you

Here we mostly discuss things but on bleeping you can read how they dig deep into infections. Here we don't have volunteers to do that. A few CNET members get upset over that but what can you do?

Anyhow, find the welcome there, follow their rules for fastest service.

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In reply to: It's more than the usual support.

Thank you for taking the time to answer my queries. I was not able to dig through at the bleeping website but what I did was do a full scan with avira on my laptop and I was able to use my settings. I was able to reset my windows 10 and from there I used Windows Defender (after updating its virus definition) and it was able to detect the virus JS/Bondat. Now my laptop is working fine without the virus.

Thank you again for the help.

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You could try to go back to

In reply to: A Virus vs Windows 10

a restore point before you noticed the problem. That is if you have a restore point.

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