Windows 10 forum

Question

A Virus vs Windows 10

I have a laptop that's operating on Windows 10 platform. This problem started when my computer got infected with a virus. Now it won't let me open my Computer Settings nor will it allow me to turn off my wifi nor allow me to connect to other wifi's. It only connects to the existing wifi that I have connected and stored on my laptop previously. I have tried various anti-virus/anti-malware softwares and it was not able to get rid of the virus let alone detect it. please help on what to do.

Discussion is locked
You are posting a reply to: A Virus vs Windows 10
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: A Virus vs Windows 10
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
If the damage can't be undone with scans, etc.

In reply to: A Virus vs Windows 10

Windows 10 has a reset and keep your files option. But this doesn't mean you can avoid not backing up your stuff.

-> Did you try some one on one posts and wait in line at bleepingcomputer.com?
Also, what did you scan with?

Finally I'm running into folk that call it a virus when they have software and hardware failures. They are fun to work with overall as they insist it's a virus and not a bad part.

Collapse -
thank you

In reply to: If the damage can't be undone with scans, etc.

first, I know this is a virus since it's doing fine until I plugged my usb which I used to get a copy of a file from another laptop. 2nd, I can't rest my computer using the reset option of win10 since it won't let me open my settings. 3rd, I haven't done one on one posts at bleepingcomputer.com. Is it a forum site? HappyHappy

Collapse -
It's more than the usual support.

In reply to: thank you

Here we mostly discuss things but on bleeping you can read how they dig deep into infections. Here we don't have volunteers to do that. A few CNET members get upset over that but what can you do?

Anyhow, find the welcome there, follow their rules for fastest service.

Collapse -
grateful!

In reply to: It's more than the usual support.

Thank you for taking the time to answer my queries. I was not able to dig through at the bleeping website but what I did was do a full scan with avira on my laptop and I was able to use my settings. I was able to reset my windows 10 and from there I used Windows Defender (after updating its virus definition) and it was able to detect the virus JS/Bondat. Now my laptop is working fine without the virus.

Thank you again for the help.

Collapse -
Answer
You could try to go back to

In reply to: A Virus vs Windows 10

a restore point before you noticed the problem. That is if you have a restore point.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GIVEAWAY

Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!