Windows 10 has a reset and keep your files option. But this doesn't mean you can avoid not backing up your stuff.
-> Did you try some one on one posts and wait in line at bleepingcomputer.com?
Also, what did you scan with?
Finally I'm running into folk that call it a virus when they have software and hardware failures. They are fun to work with overall as they insist it's a virus and not a bad part.
I have a laptop that's operating on Windows 10 platform. This problem started when my computer got infected with a virus. Now it won't let me open my Computer Settings nor will it allow me to turn off my wifi nor allow me to connect to other wifi's. It only connects to the existing wifi that I have connected and stored on my laptop previously. I have tried various anti-virus/anti-malware softwares and it was not able to get rid of the virus let alone detect it. please help on what to do.