As a senior but reasonably experienced & alert may I advise those using Skype for audio & visual contact with family & friends in your own country or overseas to CAREFULLY keep under surveillance deductions from your credit card (or through PayPal especially). Skype advertises it is a FREE program. Which it maybe it is if u r satisfied with little but the actual download but very little besides. Of course one expects to pay a reasonable fee for what can be a cheap & highly desired to b able to actually see & speak with loved ones who r geographically distant. BUT I found the hard way that revealing your credit card details to them leaves yourself wide open to charge u almost whatever & whenever they please. My wife was perusing our bank statements earlier this year & to our horror found that Skype was charging us almost $100.00 a month (varied) for availing ourselves of the 'features' they 'offered'. The actual cost over the years we had been using Skype we will never know. Then too our horror also, somehow we noted that PayPal has 'given' us an account we never asked for with them for payment to Skype. NEVER did we apply for or open a PayPal account. Digging deep into our records we contacted PayPal (it is virtually impossible to contact Skype themselves directly. The only available 'contact' with them was through their 'forum like' comments & questions which never realised a comment from Skype only with fellow members). Armed with our bank account statements we then contacted PayPal. From then on we were in the middle of a nightmare. Supplying them with bank information was not enough. They elevated our complaint & deluged us with demands for proof that we were who we said we were, accusing us of not cooperating with them & much more. They had the audacity to ask for a copy of our BANK STATEMENTS, which if we concurred would have revealed to them our account number, branch number & extremely personal information as to our balances, all payments & charges made etc. leaving us wide open to further possible suspect charges from them. Our bank said NO, it was an invasion of privacy as did we. But we did supply them with order numbers, amounts paid to them (for Skype) & dates. Grudgingly they refunded the grand sum of some $50.00, admitting there was a suspicion of fraud at their end. There were at least 3 deductions from our credit card well over $20.00 each, more if one went back for months. We suggested to them we were taking legal action. From then on it got quite 'dirty'. PayPal's emails landed on my desk on a daily basis for about 2 weeks. Each demanding the same that we had been advised against revealing, NOT through not having what they wanted but through legal & advice from our respective solicitor and bank. Each email became more subtly aggressive. I admit to similar replies. One , not so subtle let us know they knew our full name & address, which was normal as we gave it when applying to join Skype. THEN PayPal began to question us about other items (not related to Skype) they said were purchased by us through them. Ridiculous items unsuitable for our demographic. REMEMBER...we NEVER signed up for a PayPal account, which they had to admit was correct. Nor did any such 'items' appear on our bank statements. By he way I did not mention that as well as paying 'subscriptions' that were vital to using Skype in it's workable state, the state that does not list what one needs too have all they say is FREE, we paid so much on a regular basis as 'Skype credit. Which was understandable & acceptable.
As PayPal became more & more demanding & making the most inane accusations (too many to list here) & insinuations my wife became quite ill & had to b hospitalised suffering extreme stress & depression. Friends & family rallied around & were willing to give evidence on our behalf, urging us NOT to succumb to their standover tactics. My wife by this time was put on various medication by our doctor. She was terrified that PayPal would continue deductions from our credit card until the considerable limit was reached. So we had to report to our bank what had taken place & advised by them the only way to stop this was to cancel our credit card used & they would replace it with a new one. NOT they stressed to be revealed to Skype or PayPal. This, after considerable trouble, travelling, phone calls & replacement fees, doctors & hospital plus medication is what we did. I was determined to keep up the fight, if only for the principle involved, defend our personal conduct & our reputation. It was a demeaning & cruel human action they decided to implement, knowing full well that to admit that their WAS evidence of FRAUD at their end that had them attempt to silence us by innuendo & knowing we would not be able to afford the legal costs if I decided to continue.
So, reluctantly I had to relay to them that I could no longer do so. For the sake of health issues & fear of further expenses. It left me feeling ashamed & useless.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?