Please download Malwarebytes Anti-Malware (v1.33) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
* Make sure you are connected to the Internet.
* Double-click on mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
* If an update is found, the program will automatically update itself.
* Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
* Make sure the "Perform Quick Scan" option is selected.
* Then click on the Scan button.
* If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
* Click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the contents of that report in your next reply and exit MBAM.
Notes: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.
If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use this update link here to manually download the update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "YourName.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the file to the infected computer. Install the "YourName" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.
Pls. let us know how you are doing.
I apologize ahead of time for the length of this.
I've got my grandson's (age 11) laptop (XP media center SP3) that he has pretty much screwed up and am trying to resurrect it to a safe level. Main problem now is that it won't access windows update (page cannot be displayed).
When I got it from him, all .exe files were .lnk's. Got that fixed. Managed to do a virus scan and it found several viruses and a trojan horse. Those were scrubbed (I think). Not only will it not access windows update, it won't let me get to the Malicious Software Removal tool to run that. Windows Update is missing from the control panel, just a blank space where it should be. Also, when booted up, it won't pick up my router. Have to go to wireless network connection properties, and click on "use windows to configure my wireless network settings" every time. Windows firewall is on. AVG anti-virus, WinPatrol AdAware.
This use to be my computer and I never had a problem with it here. Grandson has used it at his home and here without problems until recently. His mom was supposed to help him keep it updated. Oh, well.
The last updates were in Feb. this year. I tried downloading SP3 but it would only say "page cannot be displayed". I happened to have SP3 on disk and got that installed, but still can't update it from there. The update shield shows in the taskbar and says downloading but it stays at 0% then disappears.
I've also installed Norton's free Security Scan but the definitions won't download so the scan won't proceed. I've cleaned the system, defragged, updated virus signatures.
I've been round and round with Microsoft "support" with numerous emails from the robotic "engineer". What a waste of time. I won't waste time repeating their useless suggestions (none of them worked anyway). Final "resolution" was for me to contact Gateway (the mfr.) because it's XP Media Center. I don't have any restore discs for this machine (lost by my ex-daughter in law).
It's only about 3 yrs. old and pretty well equipped or I'd just chunk it. I've considered buying a new OS for it, but with 7 due out, I'd probably want to wait for it. It's as if there is something blocking certain security software.
If anyone has a clue about this problem, I would be eternally grateful! Oh, and I've spent hours searching online for some info with no results for this particular problem.