"After I turned on the laptop (for the first time after setting up my windows setting) the screen stays black and displays a movable cursor..."
Did it start up before you "Set it Up" ?
If that means you did a lot of Windows Updates , than this can be normal
"The laptop can now turn on after I contacted tech support. "
This is kind of confusing to me because after you "set it up" you couldn't start the computer up again until you contacted "tech support" ?
After I turned on the laptop (for the first time after setting up my windows setting) the screen stays black and displays a movable cursor... What's the problem and should I refund it? The laptop can now turn on after I contacted tech support. Just wondering if this will happen again... Is this normal for a new laptop to behave like this? I just dont want to overlook the problem.. I don't know if the tech support really fixed it... all he did was download some drivers.... (The tech support said it was not a "problem..." ) Also, before downloading driver, he made me press the power buttion for 30 seconds to turn it off and another 30 seconds to turn it on. Downloading drivers came after.
Detail: Hp spectre x360, Windows 8.1, (manufactured date around 2 months ago)

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