Question

A problem with new laptop.should I return it or is it fine?

After I turned on the laptop (for the first time after setting up my windows setting) the screen stays black and displays a movable cursor... What's the problem and should I refund it? The laptop can now turn on after I contacted tech support. Just wondering if this will happen again... Is this normal for a new laptop to behave like this? I just dont want to overlook the problem.. I don't know if the tech support really fixed it... all he did was download some drivers.... (The tech support said it was not a "problem..." ) Also, before downloading driver, he made me press the power buttion for 30 seconds to turn it off and another 30 seconds to turn it on. Downloading drivers came after.

Detail: Hp spectre x360, Windows 8.1, (manufactured date around 2 months ago)

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Clarification Request
When you say

"After I turned on the laptop (for the first time after setting up my windows setting) the screen stays black and displays a movable cursor..."

Did it start up before you "Set it Up" ?
If that means you did a lot of Windows Updates , than this can be normal

"The laptop can now turn on after I contacted tech support. "

This is kind of confusing to me because after you "set it up" you couldn't start the computer up again until you contacted "tech support" ?

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Clarifying

It was a window 8 first time set up, (where I had to put in my email, phone number, etc). I don't know if the OS downloaded itself during this first time set up, nor do I know if there was a windows update. I don't know what computers do on the windows 8 first time set up, but If it's normal for a computer to download a lot of stuff at the first time set up, I guess it did download quite a bit of stuff.

For the second part: After I completed the first time setup, I turned it off right away because I had to go somewhere. Then, a few hours later, when I turned it back on, it only showed black screen with the cursor (which was movable) I waited a long time, but the black screen would not go away. After a while, the cursor would disappear, but the power would still be on. (possibly hibernating.) After that, I forced shut it down pressing the power button and tried turning it on again. However, same thing happened, and I called tech support. The tech support made me press the power button for 30 seconds to turn it off and after, press the power button for another 30 seconds to turn it on. Then it finally turned on. Afterward, he downloaded onto my computers a bunch of drivers from their website. Then, he said that the situation I was facing isn't a problem and that I shouldn't face it anymore because he downloaded the drivers. However, how would downloading driver help with something like this?

If my laptop downloaded a lot of stuff during the first time setup, is it possible for my computer to misbehave like this?? I mean I doubt that all the other laptop act like this on the second time it turned on... Could it be that there is a problem with a graphic driver?

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It's one of the things about PCs

These are still less than perfect. I've yet to have a PC that didn't BSOD once. I know folk are upset when it happens but if it doesn't do it more than once a year then there's not much to do but ignore it.

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Answer
I would not worry about it

I would not worry about it unless it happens again. things happen.

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