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a good replacement

by blackshadow05 / December 16, 2007 8:05 AM PST

Hi all. I have an e machines 6811, 2.2mhz, AMD anthalon 64 ati mobility 9600 graphics, 1 gig mem,80 gig hd. My question is if this machine were to be replaced under warrenty, What would a comparable machine be today. This machine is 3 years old, and still under warrenty. I am going to send it in soon for some work, However I don't know if they will be able to repair the things that are wrong with it. Things such as the internal network card has never worked. The hinges for the screen are cracked, The screen flickers a little when moved. Small stuff I guess however I would like it fixed before the warrenty runs out in February. This machine works fine and never realy given me any trouble, So if they choose to replace it what do you think they will offer??? Any help would be appreciated. Thanks

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Is yours an actual manufactuer's warranty??
by Steven Haninger / December 16, 2007 8:48 AM PST
In reply to: a good replacement

It sounds more like an extended warranty which can be a service contract or an insurance policy of sorts. You should have a copy of the agreement that outlines some of the terms. It might not cover every scenario but typically repair or replacement is at the discretion of the repair facility. And, unless your agreement covers accidental damage and include screen coverage, you will have a fight on your hands. Generally physical damage is treated as customer misuse or abuse. I had a bad experience with a keyboard button popping off within days of purchase and the manufacturer was going to refuse to fix it at no charge even though it was under the original warranty. It was a battle.
To answer your question I'd say that, in the unlikely event the repair facility agrees to replace your machine, they'd first opt for a refurbished unit of the same model. It's doubtful you'd get anything more current. If you've lived with problems and haven't built up a service history with them, you are at a disadvantage, I would think. Sorry to be discouraging but these contracts are designed as profit centers and you could well be dealing with folks who care little about customer satisfaction with a specific brand.

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Extended warrenty
by blackshadow05 / December 16, 2007 9:01 AM PST

Yes it is an extended warrenty. I was taking the optomists view on this for sure. I am not sure it will be worth the agrivation to be without for weeks and then have them tell me they will do nothing. Part of the contract is for a cleaning and I think I will get that done for sure as well as a cmos battery as this lappy does not keep correct time now either. I would clean it myself but I have not figuired out the way to open it yet. Thanks for the input, I welcome more warrenty stories if any one would like to share.

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