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A disk read error occurred; Press Ctrl+Alt+Del to restart ?

by Lit21a / May 30, 2010 2:12 PM PDT

Dear recipient,
I am having major problems with my desktop computer. Lately my computer has been shutting down and getting blue screens. I thought the issue would eventually go away. However, today i tried to turn on my computer and it will not turn on I get a black screen with quote...
"A disk read error occurred; Press Ctrl+Alt+Del to restart" after i press Ctr Alt Del it just goes back into the same screen its a loop thing. I am wondering what could be wrong and how should i address this issue. I do not have the recovery disks that came with the computer. PLEASE GIVE ME SOME FEEDBACK ON how to handle this issue.

Thanks AHEAD !!!

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disk read error and blue screens
by Brechan / May 30, 2010 5:31 PM PDT

When you were getting these error messages together; at that point your hard drive was in dire straits as this is the start of hard drive failure.
Your only recourse now is to email the manufacturer and see if they can send you the Recovery Discs (this will cost a few coins), plus you'll also have to purchase a new hard drive.
As for getting the data off the old drive, that might be possible through a Data Recovery Centre (which will cost a pretty penny).

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by Lit21a / May 31, 2010 12:29 AM PDT

So after i order these recovery disks. Should i already have the new hard drive in place and then run those disks? Or run the disks first and then go out and buy the new hard drive ? By the way Thank YOU very much very helpful and understanding!

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recovery disks
by Brechan / May 31, 2010 6:26 AM PDT
In reply to: ...

You can try running the Recovery software on the existing hard drive; but I fear it may be too late, it doesn't hurt to have a hard drive ready (in case the software doesn't work with the old drive). If the software is able to put your existing drive back to factory specs (remember, you will lose whatever data, pictures, etc. is on the drive now), then you can always return the new drive to the retailer.

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