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A comparison between Dell/Alienware Customer service

by hickmanj / August 1, 2005 1:56 PM PDT

I posted here in February about my trials with getting Alienware to service a year-old $3600 laptop.

This week my Dell Dimension (Desktop) that cost me $2000 crashed with a corrupted hard drive. I called their tech support today.

The call lasted 10 minutes. They didn't try and make me fix my own computer by doing tons of re-formatting, web-hunting, and physical work on my laptop (as Alienware did)....

In fact, they are sending a new hard drive and a tech rep to my house in 3 days.

Funny how I'm receiving such service for a $2000 computer when my other computer which is *twice* the cost led to my wanting to jump off a cliff.

I wanted to post - Dell deserves it.

J

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