I posted here in February about my trials with getting Alienware to service a year-old $3600 laptop.
This week my Dell Dimension (Desktop) that cost me $2000 crashed with a corrupted hard drive. I called their tech support today.
The call lasted 10 minutes. They didn't try and make me fix my own computer by doing tons of re-formatting, web-hunting, and physical work on my laptop (as Alienware did)....
In fact, they are sending a new hard drive and a tech rep to my house in 3 days.
Funny how I'm receiving such service for a $2000 computer when my other computer which is *twice* the cost led to my wanting to jump off a cliff.
I wanted to post - Dell deserves it.
Pint-size luxury and funky style
Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.