Windows Vista forum

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A blue screen comes up and says it must shut down to protect

my computer. then it dumps the physical memory. It does this and various times... this time when trying to upgrade my video driver....

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More Information Please

In reply to: A blue screen comes up and says it must shut down to protect

Which version of Vista? How much RAM? What brand and model number? Why were you upgrading your video driver? There should be no reason to do so unless you were having problems.. Tried using System Restore yet? Scanned for spyware using something like the free program below:

SUPERAntispyware Removal Tool

Hope this helps and let us know more.


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In reply to: More Information Please

The exact error message on the BSOD (Blue Screen of Death) is important. To give yourself time to read it and write down the STOP code, go Control Panel->System and Maintenance->System, click "Advanced System Settings" in the left-hand column, choose the Advanced tab, click the third "Settings" button, and uncheck the box next to "Automatically Restart." The next time it happens you can then gather all of the details, which are instrumental in identifying the source of the problem.


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