Question

8Gig W10 Laptop Can No Longer Handle W10 Updates?

I'm trying to help my grandson with his HP W10 8Gig laptop.

He's been unable to download / install the latest updates (1803 and 1903).

We are not technical folks, but we've now tried downloading the latest Updates 3 or 4 times. All produced an error message. (I tried using a 32Gig thumb drive, but that did not help.)

I contacted Microsoft Support, and they told me that 8Gigs is (no longer?) adequate for downloading W10 Updates.

I'm confused because I see all sorts of ads for new --4--Gig W10 laptops.

Should we just use the laptop for games henceforth (it still works just fine for web surfing, and email).

Thanks for any advice!

Alan

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Re: update

That 4 GB or 8 GB is the RAM, and that's not relevant. The hard disk space is what matters (both total space and free space).
- What are that figures for the hard disk?
- What did you try to download and how?
- What error message did you get?

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8Gig W10 Laptop Can No Longer Handle W10 Updates?

Thanks, Kees, for responding.

I apologize for confusing the hard drive with the RAM.

The hard drive is 8G (of which 6.7G is free).

The Update: 2019-06 Cumulative Update for Windows 10 Version 1803 for x-64 based Systems (KB4503286) (5)

I'm guessing the HD is too small for this (and future) Updates?

Thanks,

Alan

The Error: 0x8024200d

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If the HDD is 8GB then a clean install of W10?

Might be the only option. I see troubles on those 32GB solid state equipped laptops so 8GB is indeed troublesome so only an expert might use such a thing and be stuck with update failures and having to do custom clean installs.

Sounds like the wrong OS for such a setup.

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8Gig W10 Laptop Can No Longer Handle W10 Updates?

Thank you.

I posted here because I wanted to verify that I understood what MSFT Support told me (that the laptop, as is, can no longer handle W10 Updates).

Sounds like their conclusion is accurate.

That's fine because we really don't use this laptop for anything beyond surfing and emailing. Never any graphics or streaming, and so I'm figuring it'll be adequate (we do use a VPN).

Thanks again,

Alan

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