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7 Days Left to Return my Samsung HP-T5054, Should I?

by cknorr / January 23, 2008 1:41 AM PST

Towards the beginning of November I took the plunge and upgraded from the 5 year-old 20" Toshiba. After reading many articles on the subject, I decided that Plasma would be the way to go. My understanding was that burn-in was basically a thing of the past, and that the wider viewing angle was a good option for my living room setup.

I had pretty much decided on the Samsung HP-T5064, but when taking a last look at Best Buy got overexcited at the sale price of the 50" Samsung Plasma (which turned out to be the HP-T5054 model) and bought it on the spot. I got it home before I realized my mistake, but it looked great and I decided to keep it.

Last week my roommate left a DVD title screen up on the TV for about 2 hours (yes, I was tempted to severely injure him), and the next morning I noticed the image of the various menus was still visible when the TV was on (particularly on a black/blank screen). After calling Samsung support, I learned that the warrenty doesn't cover burn-in (I did get the extended Best Buy warrenty but apparently its coverage is on the same terms as Samsung's-haven't checked this out yet, anyone have any info here?). Customer support walked me through running a white screen & pixelation (or something similar) built-in features to clear the screen, which worked. Since then, I have paid attention and noticed some ghosting (like the Comcast icon in the top left), though nothing like that first time.

Since I purchased the TV in range of a special holday return policy, I have until the 31st of January to return the TV with no questions asked. Everything seems OK right now, but I'm concerned that this problem will get worse. Does anyone have any general or specific advice on what to do here? I could swap this TV for another of the same model, maybe upgrade to the newer generation HP-T5064, or go for a different brand or even LCD.

PS-Does anyone know if the extended warrenty policy from Best Buy can be returned, or am I out those $300?

PS-I paid about $1,600 for the TV (not counting the warrenty), and would like to stay in a similar price range, though I have some flexibility.

Thanks in advance for any advice.

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I don't know about the return of the TV
by GinoShea / January 23, 2008 2:19 AM PST

It's a moral question, isn't it? Maybe there's no questions asked but the TV appears damaged to you. So your roommate broke it. You have to decide.

For what it's worth, if you take it back and get something else I wouldn't let your roommate go near the thing or anything else you own that's worth major $$$$.

I'm surprised you're not under arrest for homicide.

I'm guessing your roommate is a significant other (to put up with that). Make sure you get some payback.

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by HHaller2 / January 23, 2008 2:40 AM PST

I feel your pain...I have an older Samsung plasma (4252) and I've dealt with this issue numerous times.

It can be a headache, but for what it's worth, I've had no permanent damage done to my set (yet).

For that price range, you could exchange the set for another 50" plasma or a nice 46" LCD, btw. You'll still have the same anxieties with another plasma, however.

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If the TV is not the one that you even inteneded...
by stuntman_mike / January 23, 2008 6:04 AM PST

to buy in the 1st place, then I would say definitely take it back if you can.

This sounds like a sign to me. You dodged the roommate bullet and lived to tell about it lol. Worst case, you get the TV that you actually wanted (possibly cheaper than 3mos ago), or you can get a better TV as prices have come down.

Like the other poster said, you will still have the same issue with another plasma as they are very delicate in the break in phase.

You could get an LCD, which would eliminate that worry, but it will probably be smaller or a model that is lower on the LCD totem pole than your Samsung is on the plasma totem pole.

My advice is to put in a little more money if you have it and get a good LCD if you are worried about it. Or you can just tell your roommate to keep his hands off your plasma lol. Either way, I would definitely take it back and at least get a new one. If for no other reason than your own anxiety will magnify any thing that you see wrong with your current one.

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by Riverledge / January 23, 2008 8:20 AM PST



Best wishes,


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