It's a moral question, isn't it? Maybe there's no questions asked but the TV appears damaged to you. So your roommate broke it. You have to decide.
For what it's worth, if you take it back and get something else I wouldn't let your roommate go near the thing or anything else you own that's worth major $$$$.
I'm surprised you're not under arrest for homicide.
I'm guessing your roommate is a significant other (to put up with that). Make sure you get some payback.
Towards the beginning of November I took the plunge and upgraded from the 5 year-old 20" Toshiba. After reading many articles on the subject, I decided that Plasma would be the way to go. My understanding was that burn-in was basically a thing of the past, and that the wider viewing angle was a good option for my living room setup.
I had pretty much decided on the Samsung HP-T5064, but when taking a last look at Best Buy got overexcited at the sale price of the 50" Samsung Plasma (which turned out to be the HP-T5054 model) and bought it on the spot. I got it home before I realized my mistake, but it looked great and I decided to keep it.
Last week my roommate left a DVD title screen up on the TV for about 2 hours (yes, I was tempted to severely injure him), and the next morning I noticed the image of the various menus was still visible when the TV was on (particularly on a black/blank screen). After calling Samsung support, I learned that the warrenty doesn't cover burn-in (I did get the extended Best Buy warrenty but apparently its coverage is on the same terms as Samsung's-haven't checked this out yet, anyone have any info here?). Customer support walked me through running a white screen & pixelation (or something similar) built-in features to clear the screen, which worked. Since then, I have paid attention and noticed some ghosting (like the Comcast icon in the top left), though nothing like that first time.
Since I purchased the TV in range of a special holday return policy, I have until the 31st of January to return the TV with no questions asked. Everything seems OK right now, but I'm concerned that this problem will get worse. Does anyone have any general or specific advice on what to do here? I could swap this TV for another of the same model, maybe upgrade to the newer generation HP-T5064, or go for a different brand or even LCD.
PS-Does anyone know if the extended warrenty policy from Best Buy can be returned, or am I out those $300?
PS-I paid about $1,600 for the TV (not counting the warrenty), and would like to stay in a similar price range, though I have some flexibility.
Thanks in advance for any advice.