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65 inch Samsung Curve internal crack

Jan 13, 2015 12:34PM PST

I purchased my husband a brand new TV 4 months ago today. He had been wanting a new one for sometime but I just didn't see a reason to get one as our Panasonic plasma TV that we have had since 2005 was still in fantastic working condition with zero problems. But we walked past the curve in Costco and I just fell in love with it. So 2 months later I ordered it. I could not wait to see it in action, this "curve " everyone has been talking about. So we have been enjoying our beloved new "curve" until last Sunday. we came home from church , very excited to start watching the playoffs when, uhh,, a black line down the middle of our new investment. so we turn it off and back on ,,, a few times over and over hoping it will go away. but with much disappointment it just stayed there. cry So I get on the phone right away, hoping its just a software problem or something easy. what do i know , i am not an electrician. so I call the 1-800-Samsung and get someone on the phone. They are very polite and we have a nice long talk and they ask me if i see any cracks and so i look at the screen and I tell the person on the other side exactly what I see:- a thick long black bar going through the middle of my brand new TV. it has a blue and red light going through it. At the bottom of the line there is a circle like burst that resembles the shape of a small satellite. So she asks me to take some pictures and send them in. I do it right away,,, one of the front and back and both sides. I am also told this claim could take 48 hours. so yikes its playoffs and my beautiful four thousand dollar curve that is only 4 months old is broken. what? What else to do jump in front of the Panasonic.

So I call back to Samsung Tuesday January 13 only to be told that this is not covered and the that I damaged my TV with something as there is a point of contact. what? I was like what are you talking about, and she said that the people who review this type of case said that there is a point of contact and it is not covered. She tried to say "maybe the TV fell on something" I think i would of remembered if my 65 inch TV falling down and am sure that it would actually have broken off pieces not a round like image that they say is a crack that is coming from inside the TV. a 4 month old TV. the screen does not even have a fingerprint much less a scratch or a crack.

So now I was feeling very upset and very mad and so I start to do some research on the web, looks like I am not alone in this after all. Just a malfunction that is happening inside Samsung televisions, with little to no responsibility from Samsung.

So I tried to get someone to do some more investigating and even offered to send additional pictures. all i was told was that after it has gone through the process there is no reversing it. unbelievable. So i ask if maybe they want me to take it to a certain place to be fixed so that i can prove to them that it is an internal problem, she objects. She tells me the only thing she can tell me is if i have it fixed and it is internal ,, I can call back and send it to claims to be looked at. I feel let down and much disappointment in such a large name like Samsung, I really expected much more.

I just could not get across to them , they made there decision off 4 cell phone photos. So with that being said, If this get across to anyone I hope it reaches you before you drop 4k and then have to spend more to get it fixed after only a few months of having it.

I wish Samsung could make this right, It really is a beautiful TV, just had a bad tech put it together.

65 inch Samsung LED Curve mod#un65h8000afxza

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