Question

64 bit program failed after Windows 10 update

Hi,
Back in January this year Windows installed a couple of updates. The result was a disaster: my most important program would not run. Fortunately I was able to fix it by uninstalling the update. But several friends have exactly the same problem, and for one the uninstall failed.

The program that failed in the Cry Engine 3 free SDK (Editor.exe).
When I tried to run it after the update, Windows showed busy for a second or so and then - nothing. Editor.exe did not start and there was no error message.
There is also a 32 but version of Editor.exe. This does run, but is unusable due to very bad performance.

To summarise: after the update in January the 64 bit version of Editor,exe did not run, but the 32 bit version did.
I'm hoping the fact that it only affected the 64 bit version is a huge clue.
Does anyone know of a fix for this?
Many thanks,
Chris

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Comments
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Answer
Re: program failed after Windows update

On https://www.cryengine.com/ I see both a community link and a support link.
You'll find both are much better places for your question than this forum.

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program failed after Windows update

Thanks, I check those forums every day.

The problem is that the program does not run at all, there isn't even an error message. And the problem was caused by the Windows update.

As Windows does not run the program, it has to be a Windows problem. Why does it run the 32 bit version, but not the 64 bit version?
Regards,
Chris

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Re: 64 bit

Apparently, there is some incompatibility between the 64-bit version and the latest version of Windows. Only the developer of the program can solve that. You can't, we can't, Microsoft won't.

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Answer
Nod to what Kees wrote.

I've only encountered this a few times (two?) So in both cases I had to reinstall the app. I was lucky and moved on.

My bet is these big updates can upset some apps.

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program failed after Windows update

Hi,
Did you have exactly the same problem?
1. Caused by Windows update.
2. Program does not run and there is no error message.
3. Problem only affects the 64 bit version.
If you had exactly the same problem and it was fixed by re-installing the program, then that is certainly interesting.
However, Cry Engine 3 is installed by simply unzipping it into a chosen location, there is no installation as such. Even so, it might be worth unzipping to another location. I can't try that as I uninstalled the update, but I'll mention it to my friends who still have the problem.
Many thanks,
Chris

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NOT CAUSED BY "WINDOWS UPDATE"

The last big update was pretty much a new Windows. From whatever it was to version 1803. This update was so much more than one of the usual Windows Updates that I won't call it "Windows Update."

It was pretty much a new Windows OS install.

To me this was the "exact" problem. That is, some app failed and to fix it I had to reinstall it. If that fails you must go back to the source and see if they have a fix. As Kees wrote "Only the developer of the program can solve that. You can't, we can't, Microsoft won't."

Fortunately for me, the remove and reinstall cleared it right up just like it has done since about Windows 3.0.

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Answer
same problem

somebody help

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