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Networking & Wireless forum

Question

5ghz band disconnects/reconnects daily

by Amalae / October 11, 2017 9:42 AM PDT

We have AT&T Fiber, 100 mb/s, which we have had since December 2016. We absolutely love it, it has been fast and consistent, up until sometime this summer. Around July, our 5ghz band started disconnecting and then reconnecting every single day (usually once, sometimes multiple times throughout the day). It is still happening 3 months later. We have had 7 AT&T technicians come to our house, replaced the fiber cables, the modem/router (twice), changed our IP address, etc. Every single day (at random times), the 5ghz band will drop out, and all the devices that are connected to it will lose internet. After about 2 minutes, it comes back. The devices that are connected to 2.4ghz don't lose internet. It is so frustrating, as we work from home and it has become quite annoying. We don't know what else to try. We've changed the channel on the 5ghz network multiple times, and also left it on auto. We've combined the 2.4ghz and 5ghz bands, and also separated them. When the 5ghz band goes out, all lights on the router/modem stay green and flashing appropriately as they are when it is working.

The current devices connected to the 5ghz network are - 2 laptops, 2 Galaxy smartphones, an iPad, 2 Apple TVs, and a DirecTV box. The devices connected to 2.4ghz are a Roomba and another laptop.

Any thoughts on this matter would be appreciated. We keep considering switching back to Comcast, but we are afraid it's not even an AT&T issue at this point and that it would happen even with Comcast. We have no clue what to think now after all the things we have tried to fix it.
Thanks in advance.

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All Answers

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Answer
There is no assured fix but
by R. Proffitt Forum moderator / October 11, 2017 9:54 AM PDT

I read this and wonder if the following was attempted.

1. Find the "lease time" and double it. This is nothing I can tell you more about as the router is unknown.
2. Try another router. I think you are only using ATT's gear but to nail if it's ATT we would have to test with our own routers.

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Answer
Re: 5ghz band disconnects/reconnects daily
by NaderHussain / October 12, 2017 10:07 AM PDT

You may want to read the below information I obtained from some research into what may be causing the 5GHz band to be dropping often with your modem. It is related to the strength of the frequency of the 5GHz wireless band relative to the 2.4GHz band.

Here is the link.
https://www.asus.com/in/support/FAQ/1003992/

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Nice find.
by R. Proffitt Forum moderator / October 12, 2017 10:24 AM PDT

IRL (in real life) I also find 5GHz to not cover as well as 2.4GHz. This has lead to some that demand we get 5GHz connections when the signal isn't as good as old 2.4.

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