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50? Samsung DLP projection TV
Model Code : HLR5067WAX/XAA
Serial number: B10V3CKA104217R
I have a 3 year old Samsung DLP television that started having picture issues at the beginning of July 2010. I have read similar complaints on line that are common to the Samsung DLP TVs due to a quality issue with the "digital board" BP94-02084A. That being the case, I called the Samsung help number on 7/20/10 and to my disappointment they would not acknowledge that this was a reported problem or offer any support to resolve the issue. When I reviewed Samsung?s website I was surprised that there was no information about the reliability issue with the digital board. This TV is only 3 years old and already needs a major repair that will cost in excess of $600.00 while the 36? RCA TV I have owned for over 15 years is still functioning fine without 1 problem. I sent an email to their support group via Samsung.com and never got a response. In addition, I have read that a lot of other customers have received the same lack of support from Samsung. I will never buy a product from Samsung again due to their poor reliability and the fact that they won?t stand behind their product. My next purchase will be from Sony. Learned a lesson the hard way.
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I have the same tv and had it repaired 4 times, I wont do it again! I am so sickened by Samsung. They will not even acknowledge that their "technology" turned out to be a lemon! I am determined to comment on every site that I can find to let people know that they will not stand behind their product. If everyone knows about these issues and they spread the word maybe samsung would realize that they have lost customers for life and maybe with enough noise they would change their policy and actually restore our faith in their products. I know I am really reaching there, but it is US, the customers, who keep them in business and if we are not happy, they shouldn't be happy either! Can anyone say class-action?