Computer Help forum


5 "experts" and still no answers! Quickbooks failing!

by Marilyn1423 / June 25, 2015 8:45 AM PDT

I have a small business with 2 computers and a server. We have been using Intuit QuickBooks for around 2 years with little to no problems until we upgraded our QuickBooks to the 2015 program with the payroll option and then all hell broke loose. As soon as we installed the new program it started getting error codes and shutting down on us (the code is a simple "QuickBooks is no longer responding and will now close"). We initially thought it was an issue with the program itself and after 3 months and 2 Intuit "experts" we were told it was our computer that was at fault. Long story short we replaced ALL our hardware (new computers, new server, new switch.... all at great expense) and the problem persisted. Next we had a friend of ours hook us up with her Accountant's version of QuickBooks to see if it was just our particular program, and once again the problem persisted. The only thing that seems to work is to set up a new user, re-install QuickBooks and turn off the multi-user mode, unfortunately this fix only lasts about 2 days before crashing again. We are now 5 months in, more money then I wish to admit and 5 different tech experts and still nothing. I am running out of patience on this one (not to mention funds) so if anyone has any ideas it would be appreciated.
Help me!!!!! Please!!!!!

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Clarification Request
I would demand
by James Denison / June 25, 2015 8:50 AM PDT

they show you a platform upon which their software works properly, let you borrow it for a week or two, so you can determine if it's true, or they are lying. Document everything, you might be going to court.

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Thank you but....
by Marilyn1423 / June 25, 2015 9:01 AM PDT
In reply to: I would demand

Who do I demand that from though? QuickBooks has pretty much washed their hands of us and there is not many other accounting systems with the options that I require. I really don't want to have to go to court I just want a system that works. Thousands of people run the QuickBooks programs, why is ours such an issue? I keep hoping it is something small that everyone has missed but I am out of ideas and I can't have another computer guy quit on me.

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Clarification Request
Did you talk directly to Intuit QuickBooks
by volvogirl / June 25, 2015 10:49 AM PDT
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Been there, done that
by Marilyn1423 / June 25, 2015 10:56 AM PDT

Talking to QuickBooks directly was what caused me to replace all of my equipment before they finally admitted that there was at least 3 other users having the same issue as myself. Unfortunately they had no way to resolve the problem and they sent it to the developers to see if they could figure it out, that was months ago and still no answer.
I did try the other users and got many responses, some the same or similar as the ones I have been given here but none that have created results. That is why I figured I would try here, maybe someone can see something that the rest of us are missing.

All Answers

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by R. Proffitt Forum moderator / June 25, 2015 9:18 AM PDT

Toss that out and try it on a standalone STOCK PC. Do not fall for "clean install" hype from the computer guy. I've lost count of that story.

If the machines are "made" try a stock PC such as a laptop.

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Tried it without server.
by Marilyn1423 / June 25, 2015 9:22 AM PDT
In reply to: server

I forgot to mention in the original posting that we had already tried to install and run the program without the server and still ran into the same issue. I feel like I am going crazy.

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Not really.
by R. Proffitt Forum moderator / June 25, 2015 9:27 AM PDT

Lost track of built machines that crash and burn like this. Losing a company thousands if not more.

You'll find computer folk waxing on about clean installs, bloatware and more but if they touched the stock machine or built it, they get to fix it.

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application log in event viewer
by renegade600 / June 25, 2015 9:44 AM PDT

does it show any errors in your event viewer application logs. since you did not mention os or I missed it, the path to your event viewer is generally

start- all programs - administrative tools - event viewer.

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by Marilyn1423 / June 25, 2015 9:50 AM PDT

You are the first one to mention this so I went and checked and unfortunately no errors are showing. Damn, I was hoping you may be on to something, but again.....

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that indicates
by James Denison / June 25, 2015 9:54 AM PDT
In reply to: Interesting

a problem with the Quickbooks software, not the operating system.

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by Marilyn1423 / June 25, 2015 10:08 AM PDT
In reply to: that indicates

The problem with that theory (one I agree with you on) is that why is it only my system with the issue? The reason I think it comes down to a QuickBooks problem is that no other issues are apparent in our system. We run many programs without having any problems.

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as renegage suggested
by James Denison / June 25, 2015 11:04 AM PDT
In reply to: Maybe

There may be some other program you run that swapped some files in windows, and those new or changed files are expected to be original by the Quickbooks program and it won't work with the new changed ones. In the past that happened a lot with dynamic link libraries (dll files) and even took on the term "dll hell".

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try this
by James Denison / June 25, 2015 11:06 AM PDT
In reply to: Maybe

Use one of your computers on which your other software isn't loaded, just with the windows. If the Quickbooks works OK on that one, then add one of your other programs and check it again. Keep doing that till you find the other program which might be putting files into the windows system folders itself which creates the problem.

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Reply up top with more detail about the PCs
by R. Proffitt Forum moderator / June 25, 2015 9:57 AM PDT
In reply to: Interesting

The stories I have about businesses and built PCs with computer guy installing the OS are too many. With the not responding it could be anything from a hot CPU to other. Not a clear indication it's QuickBooks app.

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security software
by renegade600 / June 25, 2015 10:03 AM PDT
In reply to: Interesting

it could be some third party software that is causing the problem. what antivirus do you have installed? Try disabling it and see if is causing some conflict.

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by Marilyn1423 / June 25, 2015 10:05 AM PDT
In reply to: security software

I have tried that with no results.

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Remember I may not and have not called up prior answers.
by R. Proffitt Forum moderator / June 25, 2015 10:18 AM PDT
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QuickBooks File Doctor May be the Solution..
by kartikyadav / August 14, 2015 5:35 AM PDT

I agree with the solution offered by R. Proffitt. Another method is to use QuickBooks file doctor which is a free utility by Intuit that can fix issues related to network, windows setup or if it is related to QuickBooks files.

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