they show you a platform upon which their software works properly, let you borrow it for a week or two, so you can determine if it's true, or they are lying. Document everything, you might be going to court.
I have a small business with 2 computers and a server. We have been using Intuit QuickBooks for around 2 years with little to no problems until we upgraded our QuickBooks to the 2015 program with the payroll option and then all hell broke loose. As soon as we installed the new program it started getting error codes and shutting down on us (the code is a simple "QuickBooks is no longer responding and will now close"). We initially thought it was an issue with the program itself and after 3 months and 2 Intuit "experts" we were told it was our computer that was at fault. Long story short we replaced ALL our hardware (new computers, new server, new switch.... all at great expense) and the problem persisted. Next we had a friend of ours hook us up with her Accountant's version of QuickBooks to see if it was just our particular program, and once again the problem persisted. The only thing that seems to work is to set up a new user, re-install QuickBooks and turn off the multi-user mode, unfortunately this fix only lasts about 2 days before crashing again. We are now 5 months in, more money then I wish to admit and 5 different tech experts and still nothing. I am running out of patience on this one (not to mention funds) so if anyone has any ideas it would be appreciated.
Help me!!!!! Please!!!!!