My television began having dark (black) spots appear in the background so I contacted the Samsung Care department in Sept/Oct 2018, the television was purchased November 22, 2017. I finally began making notes of when we tried to make contact. My records show that Samsung actually called me about the issue on 11/14/2018. I was told that because I lived in Alaska the television could not be exchanged by the company but a repair person would come to the house and fix the set. I was contacted by the repair company and was told that a replacement part was to be ordered and he would fix the set at our house when it came in. Two days later he called back and told me that Samsung and cancelled the repair, they were instead going to set up an exchange at a store. Samsung NEVER got a hold of me, instead I finally checked online and found that they had marked the case closed! When I called in again, I was told someone would contact me. After again waiting for my “return” call, I called the help line. They of course told me my case was closed and the set was no longer in warranty, I replied that it HAD NOT BEEN FIXED OR REPLACED and the situation and started while under warranty. I again waited for a call back. For months a case worker told me that information had been sent to the local Military Exchange store and we would be able to exchange the faulty set for a new one. The Exchange had no idea what I was talking about and told us they did not do this. Finally, in April 2019 we were told our only option was to get paid for the set, originally this was going to be the full Black Friday sale price we paid “Your refund amount will be $438.99, based off of your receipt.” Now, after forcing me to cut the television power cord, despite the form they sent stating:
POWER CORD REQUIREMENT: You are required to provide proof of a cut power cord ONLY if your product is one of the following: a Microwave Oven, Refrigerator, Washer, Gas Dryer (120 VAC), Gas Oven (120 VAC), Range or Vacuum Cleaner. If your product is not listed above, a clear image or photo showing the cut power cord is NOT required.
They are now saying that the amount they are willing to a pay us will have to be “deprecated due to you being out of warranty”! Even before this lowered amount I would not purchase an equivalent set for the price paid in 2017 sale. Samsung basically waited to even offer money and now it appears we have to take an even greater loss if we want anything.