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Question

4k tv

by Jul 23, 2017 8:26AM PDT

My uhd has stopped working on my LG49 tv

Discussion is locked

5 Posts
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Answer
The usual.
by Forum moderator Jul 23, 2017 9:01AM PDT

1. Be sure the connect to the UHD player is on HDMI 2.x ports.
2. Try the maker's latest firmware (due to the issues of installation possible errors, LG must document how to install.)
3. Try a factory reset.

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4k tv
by Stalkinghorse Jul 23, 2017 9:18AM PDT

All connected to the correct ports. Ive tried factory reboot no joy. Uhd has worked before

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That leaves item 2
by r. proffitt Forum moderator Jul 23, 2017 9:23AM PDT

And the warranty and a call to LG.

Be aware you left out details such as model numbers of all parts, UHD source information and such.

Some get upset when a 4K UHD movie they downloaded from a pirate web page doesn't work. Hard to get support for that.

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4k
by Stalkinghorse Jul 23, 2017 10:31AM PDT

I recorded programmes and films off sky tv they have all worked before but know when I try and play them it says you need a uhd tv which I have

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Another example of support issues.
by r. proffitt Forum moderator Jul 23, 2017 11:45AM PDT

I don't see full details but many cable TV boxes only allow play on the exact setup the recording was made on.

-> Time to talk to the support folk that made that player.

I respect your privacy. I will not demand you supply model numbers but without them and a full story I think I've done as much as I can.

Back to LG forum

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